TOOLS ENGINEER L3(CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Description of Tools Engineer

Do

    Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. 
    Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment 
    Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. 
    Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. 
    Able to diagnoses and resolves complex hardware, software and connectivity problems. 
    Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
 

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Rate :- 150K/M

Loaction :- Coimbatore  

EXP :- 4+ years 

Job Description – Key Responsibilities

• Support and maintain mission-critical file transmission services and platforms.
• Perform L2/L3 support, troubleshooting complex issues escalated by the team.
• Manage Mainframe File Transfer technologies including FTP, Connect:Direct/NDM and Axway MFT/CFT.
• Monitor and manage Control-M job scheduling, file transfers and batch operations.
• Understand and troubleshoot JCL and Mainframe-related transmission issues.
• Handle critical incidents, SWAT escalations and on-call support while minimizing business impact.
• Perform Root Cause Analysis (RCA), problem management and ticket trend analysis.
• Implement changes, vulnerability remediation, patching and service requests.
• Support scheduled Disaster Recovery (DR), audit and compliance activities.
• Drive automation, Continuous Service Improvement (CSI) and shift-left initiatives to reduce manual effort and operational costs.
• Conduct health checks, monitoring, ticket-quality reviews and documentation maintenance.
• Train, coach and cross-train team members to strengthen L2/L3 technical capabilities.
• Maintain knowledge documents and lessons learned for operational readiness and training.
• Validate change tasks, escalation procedures and operational processes before implementation.
• Respond to customer/stakeholder queries through email and calls and provide timely technical updates.
  
  Experience & Skills Preferred
• 5–7 years of experience in Mainframe Transmission Services / Managed File Transfer (MFT).
• Strong file transmission troubleshooting and diagnostic skills.
• Monitor and validate successful file transfers between customers, partners and third parties.
• Investigate, resolve and escalate failed or delayed file transmissions.
• Monitor file transfer systems, alerts and transfer schedules to ensure service availability.
• Manage incidents/tickets, maintain accurate updates and follow through to resolution.
• Configure and maintain transfer alerts and warning schedules.
• Coordinate with L2/L3 support teams for complex transmission issues and escalations.
• Monitor the shared mailbox and respond to operational requests requiring action.
• Communicate outages and service impacts to customers, business teams and management.
• Participate in transmission-related operational and technical meetings.
• Provide shift/on-call support, including customer calls and timely management updates.

Mandatory Skills: BMC Control M . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.