TECHNO FUNCTIONAL CONSULTANT L1
On-site
Jacksonville, United States
contractor
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Job Description
The individual will work in Production Support within the Global Wealth and Investment Management line of business, focused on advisory and framework applications.
Key Responsibilities:
- Provide production support services, including incident management for single-user issues, branch outages, and infrastructure triage.
- Coordinate with Problem Management teams for issue resolution and root cause analysis.
- Continuously build and maintain application and operational knowledge.
- Identify and implement process improvements, including runbooks, monitoring, and alerting enhancements.
- Partner with cross-functional teams to address process gaps, technology gaps, and stability concerns.
- Ensure timely communication and status updates to stakeholders, including senior leadership.
- Be accountable for the restoration and resolution of all production application issues within agreed timelines.
Source: the employer's careers page. Last checked 2026-10-28. Posted 2026-10-28.
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