Technical Writing (Lead) || Pune / Noida

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Writing (Lead) || Pune / Noida

Technical Writer - Lead

Job Location : Pune / Noida

5 Days Work From Office

As a Technical Writer at Fiserv, you will translate complex information into simple, polished, and engaging content that helps clients understand how to install, set up, and use Fiserv’s products and services. You bring excellent writing and verbal communication skills, experience writing business documentation, and a demonstrated ability to work in a fast-paced development environment. In this role, you should be comfortable leading technical writing initiatives, presenting in front of large groups, and supporting the team with administrative tasks and troubleshooting.

What you will do:

• Create user guides, release notes, quick references, and other assigned content.
• Analyze and translate technical designs into user-friendly client material.
• Collaborate with subject matter experts to obtain an in-depth understanding of products and documentation needs.
• Use test environments to research Fiserv products and services and obtain screen samples for documentation.
• Ensure technical accuracy, readability, and consistency across the documentation set through reviews.
• Estimate, track, and prioritize projects assigned; meet deadlines established by the team.
• Lead team writing projects and technical writing initiatives.
• Manage own time and workload and coordinates those of others within a track of work. Demonstrates multi-tasking skills and flexibility to meet tight deadlines. 
• Make significant decisions without specific guidance; determine how to apply guidelines and procedures. Ex: Whether specific content should be included in a deliverable or whether a deliverable is needed at all. 

What You Will Need to Have:

• Bachelor's Degree in English, Technical Communications, Professional Writing, or a related field preferred.
• Minimum 8 years of relevant technical writing experience.
• Knowledge of the Microsoft Style Guide and experience with department writing standards.
• Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.
• Experience creating technical documentation in SDLC and Agile environments.
• Proficient in writing content in U.S. English.
• Experience with AI: use AI to create your documentation and write content that is AI-consumable.

What Would Be Great to Have:

• Experience writing user interface text and application screen content.
• Experience leading project teams and content transformation.
• Knowledge of the banking industry, platforms, banking applications, or online financial solutions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.