Technical Support Team Leader

About the role
We are looking for a Technical Account Management Team Leader to lead a Warsaw-based TAM team supporting clients across CEE markets and one large strategic EMEA client.
This is a hands-on regional team leadership role focused on people leadership, day-to-day operational coordination, technical campaign support, and delivery quality. You will help the team stay organized, develop their skills, manage priorities, and provide reliable technical and operational support to internal stakeholders and clients.
The role is about leading a regional team, ensuring strong execution, supporting complex cases, and continuously improving how the team works within the broader TAM organization.

What You’ll Do:

Lead, mentor, and support a Warsaw-based team of Technical Account Managers working across CEE markets and one large strategic EMEA client
Manage day-to-day team priorities, workload, ownership, and delivery standards
Support team members’ development through coaching, feedback, knowledge sharing, and regular check-ins
Oversee the team’s technical and operational support for campaign launches, monitoring, troubleshooting, and optimization
Act as the first escalation point for complex technical, operational, or stakeholder-related challenges
Help the team resolve campaign setup, tagging, tracking, data, delivery, bidding, and performance-related issues
Participate in selected client meetings to support technical discussions, explain solutions, and ensure alignment
Translate complex technical topics into clear, practical explanations for non-technical stakeholders
Work closely with Sales, Client Development, Product, Engineering, Creative, and other technical teams to ensure smooth project execution
Identify recurring operational issues, workflow gaps, or knowledge gaps and implement practical improvements
Support the adoption of tools, processes, and operating standards defined by the broader TAM organization
Monitor selected team KPIs and use them to improve quality, efficiency, and consistency

Our Requirements:

5+ years of experience in digital advertising, ideally within programmatic advertising, ad tech, campaign management, technical account management, or ad operations
1-2+ years of experience in team leadership, team coordination, mentoring, project ownership, or acting as a senior escalation point
Experience working with international clients, multiple markets, or distributed stakeholders
Strong understanding of the programmatic advertising ecosystem, including DSPs, RTB, DMPs, tagging, tracking, bidding, optimization, and campaign delivery
Hands-on experience with tools such as The Trade Desk, Google DV360, Xandr, Amazon DSP, or other Demand-Side Platforms
Experience with campaign troubleshooting, performance analysis, data interpretation, and operational problem-solving
Good understanding of data onboarding, audience targeting, first-party and third-party data, hashed emails, MAIDs, and related activation workflows
Strong ownership mindset and ability to coordinate priorities across a team
Good judgment in assessing urgency, risk, workload, and escalation paths
Excellent communication skills, with the ability to explain complex technical topics clearly to technical and non-technical stakeholders
Fluency in English and Polish is required

Nice to Have:

Experience working with Tier 1 clients, large agencies, or enterprise-level advertisers
Experience improving operational processes, building team workflows, or implementing delivery standards
Familiarity with Google Tag Manager, HTML, JavaScript, SQL, or Python would be an asset
Experience with Google Analytics, Adobe Analytics, or similar analytics platforms would be a strong plus

Why Join Adlook?

Lead a regional Technical Account Management team supporting CEE markets and one large strategic EMEA client
Take on a hands-on leadership role with real influence on team, delivery quality, and operational standards
Work with top-tier agencies and brands on complex, high-impact programmatic advertising projects
Join a rapidly growing global company operating at the intersection of technology, advertising, and data
Collaborate with experienced, international colleagues across business, product, engineering, creative, and technical teams
Work in a dynamic, fast-paced, and friendly environment where ownership and practical problem-solving matter
Enjoy the flexibility of a hybrid work model Cooperation based on B2B contract or contract of mandate Competitive compensation Individual  training budget and foreign languages learning co-financing