Technical Support Specialist

Job Summary

responsible for providing advanced functional and technical support for Sage ERP applications. The role includes troubleshooting complex incidents, resolving service requests, supporting user access and configuration changes, managing data-related issues, performing root cause analysis, and assisting with system integrations, upgrades, and enhancements. The specialist works closely with business users, vendors, and technical teams to ensure application stability, data integrity, SLA compliance, and the efficient operation of finance and business processes supported by the Sage ERP platform.

Key Responsibilities

1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team's performance.

Skill Requirements

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Other Requirements

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