Technical Support Specialist

Job Summary

5+ yrs of relevant Expertise in IBM App Connect Enterprise (ACE), IBM Sterling B2B Integrator (SI), and Boomi Integration Platform .    

• Thorough understanding of integration architecture, message flows, data mapping, transformation logic, and enterprise integration patterns.  

• Strong experience in IBM ACE production support, monitoring, troubleshooting, and minor enhancements.  

• Experience in environment upgrades, patching, deployment activities, and production support.  

• Proficiency in basic Java, ESQL, SQL, XML, and XSLT and Knowledge of XML schema validation and XSLT-based transformations.  

• Familiarity with messaging and integration patterns such as:  

• Publish/Subscribe  

• Request/Response  

• Event-Driven Architecture  

• Message Routing and Transformation  

• REST/SOAP Web Services  

• Experience with SSL/TLS certificate management, keystore/truststore configuration, and security troubleshooting.  

Key Responsibilities

• Strong hands-on experience supporting Boomi AtomSphere in production environments.  

• Experience with Boomi Corporate iPaaS and Boomi OCADO iPaaS monitoring, support, and troubleshooting.  

• Good understanding of Boomi processes, connectors, APIs, Atom Management, deployments, scheduling, and process reporting .  

• Should have knowledge on Azure cloud fundamentals and should be able to support.   

• Experience in incident management, problem management, RCA, and production support within SLA-driven environments.  

• Ability to analyse logs, troubleshoot integration failures, and resolve API/data flow issues.  

• Working knowledge of Microsoft Azure services including AKS, Storage, Key Vault, and Azure Monitor.  

• Hands-on experience with Terraform (Infrastructure as Code) , including module management, deployments, and environment support.  

• Experience using Azure DevOps for deployment and release support.  

• Knowledge of REST/SOAP APIs, JSON, XML , and integration support best practices.  

• Strong communication and stakeholder management skills.  

• Knowledge of ITIL processes (Incident, Problem, Change Management).  

Skill Requirements

• Hands-on experience with IBM Sterling B2B Integrator (SI) administration , development, and support .  

• Strong knowledge of EDI standards including X12, EDIFACT, XML, CSV, Flat Files , and trading partner implementations.  

• Expertise in data mapping, transformation, validation, and transaction monitoring.  

• Experience in Trading Partner onboarding/offboarding , partner communication setup, and support.  

• AS2, SFTP, MQ, MFT, SMTP communication protocols.   

• SSL/TLS certificates, keystore/truststore management.   

• Network troubleshooting (firewalls, DNS, ports, connectivity issues).   

• Business process development and support.   

Support & Operations  

• Understanding of cloud and on-premises infrastructure support.  

• Experience in business process development, support, and maintenance.  

• Strong incident management, problem management, and root cause analysis skills.  

• Flexible to provide production support and implement minor code/configuration changes.  

• Ability to provide 24x7 On-Call Support for critical production issues and participate in bridge/conference calls as per SLA requirements.  

• Experience with release management, deployment support, environment health checks, and operational monitoring  

Other Requirements

• Experience in Retail, Supply Chain, eCommerce or OCADO environments .  

• Exposure to Boomi API Management .  

• Experience with Log Analytics, Application Insights, Splunk, or similar monitoring tools.  

• Understanding of Agile and DevOps ways of working.  

• Boomi, IBM Ace Certification  

• Basic understanding of IBM MQ including queue managers, queues, channels, clustering, and troubleshooting.  

• Experience with map editor for sterling integration in developing maps.