Technical Support Representatives
On-site
Cairo, Egypt
Company Description
Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.
Job Description
Key Responsibilities
- Provide technical support and assistance to customers through different communication channels.
- Troubleshoot and resolve technical issues efficiently.
- Identify customer needs and provide accurate solutions.
- Ensure a high level of customer satisfaction and professional service.
- Document customer interactions and technical issues accurately.
- Follow company procedures and quality standards.
- Escalate complex technical issues when required.
Qualifications
- English level B2 or above.
- Graduates and dropouts are welcome to apply.
- Maximum age: 40 years old.
- Willing to work on-site.
- Flexible with rotational shifts.
- Good communication and problem-solving skills.
Additional Information
Source: the employer's careers page. Last checked 2026-10-11. Posted 2026-08-23.
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