Technical Service Specialist - Campania - Apprendistato

JOB DESCRIPTION:

At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a   Technical Service   Specialist   to join our   Technical Service   team and support our customers with high-quality, reliable   technical service .

Primary Objective

The   Technical Service   Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.

Key Responsibilities

• Provide   first-line   technical service   to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)

• Schedule and perform   planned maintenance (PM)   activities

• Execute   hardware and software upgrades   ( Technical Service   Bulletins – TSBs)

• Support   instrument installations and deinstallations

• Contribute to achieving   customer satisfaction   (NPS), service KPIs, and the district’s economic growth and profitability

Education

• Bachelor’s / Engineering degree in   medical, electrical, mechanical engineering or medical technology   preferred or equivalent experience required

• Excellent communication and problem-solving skills

• Strong experience using   analytical tools   and   technical software

Impact of the Role

This position plays a key role in ensuring instrument reliability, service quality, and   customer satisfaction   through effective maintenance, upgrades, and technical support activities.

Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable