Technical Lead (Support & Operations)

Job Summary

• Strong hands-on experience with SCCM/MECM patching
• Windows OS patching (Windows 10/11, Windows Server)
• WSUS integration and troubleshooting
• SCCM logs analysis (UpdatesDeployment.log, WUAHandler.log, etc.)
• PowerShell for patching automation and reporting

Key Responsibilities

• Strong hands-on experience with SCCM/MECM patching
• Windows OS patching (Windows 10/11, Windows Server)
• WSUS integration and troubleshooting
• SCCM logs analysis (UpdatesDeployment.log, WUAHandler.log, etc.)
• PowerShell for patching automation and reporting
• Understanding of:
• Group Policy
• Active Directory
• Windows Update mechanisms
• WSUS
• PowerShell
• SQL (basic queries for reporting)
• Raise and manage change requests (CRs) for patch deployments
• Troubleshoot SCCM client issues (agent health, WMI, policy failures).
• Resolve issues related to WSUS, ADRs, and content distribution.
• Perform patch rollback when required.
• Provide support during patching-related incidents and outages.
• Support audit, security, and vulnerability management teams.

Skill Requirements

Other Requirements