Technical Content Researcher - Automotive

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Job Description

The Technical Content Researcher develops and maintains high-quality technical training content that meets client requirements and supports technician development. The role involves collaborating with subject matter experts, creating engaging learning materials, ensuring content accuracy and compliance, and driving continuous improvements in training effectiveness and customer satisfaction.

Key Responsibilities

• Research, create, and update technical training content and learning materials.
• Collaborate with SMEs to develop accurate, engaging, and up-to-date training modules.
• Design blended learning solutions, including presentations, videos, guides, webinars, and practical exercises.
• Ensure all training materials meet quality, compliance, and client standards.
• Identify opportunities to improve processes, communication, teamwork, and training outcomes.
• Attend technical meetings, product launches, and Train-the-Trainer events.
• Monitor project progress, report results to stakeholders, and support KPI achievement.
• Build strong relationships with clients, SMEs, and internal teams.

Qualifications

• Industry-recognized technical accreditation (preferred).
• Experience in technical content development, training design, or learning & development.
• Experience working with clients and cross-functional stakeholders.
• Knowledge of digital learning tools, LMS platforms, and webinar delivery (preferred).
• Automotive technical or engineering background is highly desirable.

Knowledge & Technical Skills

• Strong understanding of automotive engineering and technical troubleshooting.
• Curriculum development and training needs analysis.
• Technical writing and content creation.
• Learning Management Systems (LMS) and blended learning methodologies.
• Assessment design and learner evaluation.

Core Competencies

• Strong communication and presentation skills.
• Excellent problem-solving and decision-making abilities.
• Effective planning, organization, and stakeholder management.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Creative mindset with a continuous improvement focus.

Additional Information

MSX International | Automotive & Mobility Business Solutions

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.