Team Lead (Collections)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Essential Skills:

• Min 2 years of work experience in collection operations and Team Handling
• Exposure to UK Banking / Collections
• Sound Knowledge about collections domain and understanding of the process and bucket flows
• Experience in collections team management and familiar with the data and reports pertaining to collections
• Understanding of collections terminologies, guidelines and laws.
• Excellent oral and written communication and listening skills
• Customer centric
• Attention to details
• Computer Savy - MS office & Internet
• Handles contacts with our customers in a polite and friendly way, instilling customer confidence
• Willingness to work in shifts
• Must possess good verbal and written communication skills
• Courteous, with strong customer service orientation
• Dependable, with proficient attention to detail
• Must be goal oriented
• Possess insight into self and others.

   

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Effective Team Management:

• Resourcing
  • Hire adequate and right resources for the team
• Talent Management
  • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure their career progression within the organization
  • Manage team attrition
  • Drive diversity in leadership positions

• Performance Management
  • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  • Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team

Job Description

Stakeholder Interaction & Management:

• Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts
• Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
• Participate in monthly review meetings with Account Delivery leadership  updating them on the status and progress of the account
• Work with quality team to ensure the quality improvements as per the delivery standards of the contract
• Provide timely assistance in case of an escalation and support resolution of escalations/ issues 

Mandatory Skills: Mortgage(Originations) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.