Support Manager

Job Summary

The P2P Operations Executive will support and manage end-to-end Procure-to-Pay activities, including procurement processing, vendor governance, purchase order management, contract renewals, payment coordination, and stakeholder engagement. The role involves close coordination with Procurement, Legal, Finance, Treasury/Banking, Taxation, and Business Operations to ensure smooth purchasing and vendor payment processes while maintaining compliance with company policies and governance requirements.

Key Responsibilities

Key Responsibilities
Procurement & Purchase Order Management
•    Manage end-to-end Purchase Order issuance for approved vendor engagements.
•    Ensure POs are raised accurately and within agreed timelines.
•    Monitor PO utilization and coordinate amendments, extensions, or closures as required.
•    Support ad hoc and urgent procurement requirements.
•    Track procurement requests from initiation to closure.
Vendor Contract Renewals & Governance
•    Maintain a centralized tracker of vendor contracts, renewals, and commercial commitments.
•    Manage renewal timelines proactively to prevent service disruption.
•    Coordinate renewal documentation and approvals with internal stakeholders and vendors.
•    Support contract reviews by engaging Legal, Procurement, and business stakeholders.
•    Ensure required approvals, governance checks, and compliance obligations are completed before contract execution.
Payment & Invoice Management
•    Coordinate with vendors and Finance teams to ensure accurate invoice processing.
•    Track outstanding invoices and payment status.
•    Ensure timely vendor payments in line with contractual terms and company policies.
•    Resolve invoice and payment issues through stakeholder coordination.
•    Support month-end and quarter-end reconciliation activities.
Stakeholder Coordination
•    Serve as the coordination point between Operations, Procurement, Legal, Finance, Banking/Treasury, and vendors.
•    Facilitate approvals, documentation, and issue resolution across functions.
•    Ensure clear communication and timely closure of procurement and payment actions.
Vendor Relationship Management
•    Maintain professional and effective relationships with strategic and operational vendors.
•    Conduct regular governance reviews with vendors as required.
•    Track vendor performance issues, escalations, and improvement actions.
•    Support supplier onboarding, due diligence, and periodic reviews.
•    Ensure vendors comply with contractual, regulatory, and operational requirements.
Reporting & Compliance
•    Prepare and maintain dashboards and reports on: 
o    PO status
o    Contract renewals
o    Payment aging
o    Vendor performance
o    Procurement spends tracking
•    Maintain accurate procurement and vendor records for audit purposes.
•    Support internal and external audits.
•    Ensure compliance with company procurement, finance, risk, and governance policies.
Key Performance Indicators (KPIs)
•    Timely issuance of Purchase Orders.
•    Contract renewals completed before expiry.
•    Vendor payments completed within agreed terms.
•    Reduction in payment delays and invoice disputes.
•    Procurement request turnaround time.
•    Vendor governance reviews completed as planned.
•    Audit and compliance adherence.
•    Stakeholder satisfaction and responsiveness.

Skill Requirements

Required Skills & Competencies
Functional Skills
•    Procure-to-Pay (P2P) Operations
•    Purchase Order Management
•    Vendor Invoice Processing
•    Contract Renewal Management
•    Vendor Governance & Compliance
•    Procurement Administration
•    Spend Tracking & Reporting
•    Financial Controls and Compliance
Behavioral Skills
•    Strong stakeholder management and communication skills
•    Excellent coordination and follow-up abilities
•    Strong attention to detail and accuracy
•    Problem-solving and issue-resolution skills
•    Ability to manage multiple priorities and deadlines
•    Strong organizational and documentation skills

Other Requirements

Experience
•    4 to 6 years’ experience in P2P, Procurement Operations, Vendor Management, Finance Operations, or related functions.
•    Experience with ERP or procurement platforms such as SAP, Oracle, Coupa, Ariba, ServiceNow, or equivalent systems.
•    Experience handling vendor contracts, renewals, invoicing, and payment coordination.
Preferred Attributes
•    Experience working in a shared services, BPO, or global delivery environment.
•    Familiarity with supplier governance frameworks and audit requirements.
•    Ability to work cross-functionally with Finance, Legal, Procurement, and Operations teams.
•    Strong commercial awareness and vendor relationship management skills.