Support Lead (DPO)
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
• Manage the team performance and career development of the team
• Own and create performance improvement plans
• Act as escalation point and take immediate action during call spikes to ensure proper coverage
• Ensures initial and ongoing training are complete and updated with latest content
• Performance management of all representatives
Skill Requirements
• Customer service/customer operations experience
• Proven ability to build, manage and foster a team oriented environment
• Excellent written and spoken communication skills
Other Requirements
Spanish language proficiency
Source: the employer's careers page. Last checked 2026-10-24. Posted 2026-10-22.