Supervisor, Central Communications - Night Shift

City/State

Virginia Beach, VA

Work Shift

Third (Nights)

Overview:

Overview  

As a   Supervisor, Central Communications , you will play a critical leadership role within a fast ‑ paced, high ‑ impact healthcare communications environment that   operates   24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non ‑ emergency communication services that directly support patient care, physician response, and hospital operations.  

In this role, you will lead frontline communications professionals, make real ‑ time operational decisions, manage escalations, and serve as the shift ‑ level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to   maintain   service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After ‑ Hours Answering Service.  

Education:  

High School Diploma or equivalent (Required)  

Certification/Licensure  

• Emergency Medical Dispatcher (EMD) (Preferred)  

• Emergency Telecommunicator Certification (ETC) (Preferred)  

• FEMA ICS courses (Preferred)  

Key Responsibilities  

• Provide supervisory leadership for centralized emergency and non ‑ emergency communications operations during the assigned shift  

• Monitor real ‑ time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity  

• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations  

• Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination  

• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement  

Environment & Culture  

• 24/7/365 mission ‑ critical operations with   a strong sense   of purpose  

• Collaborative leadership culture focused on accountability, responsiveness, and improvement  

• High trust, high visibility role with direct operational impact  

• Opportunities to grow leadership skills in a complex healthcare environment  

Ideal Candidate Profile  

This role is ideal for an experienced supervisor or team leader who thrives in real ‑ time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.  

Experience  

Five (5) years of experience in emergency or non emergency communications, call center operations, or a   high - volume , 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role  

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $61,360.00 - $89,772.80 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.