Subject Matter Expert - ACH

JOB DESCRIPTION:

Customer Service Representative

As the Customer Service Representative, you will respond to customer inquiries via telephone or email to provide problem resolution in accordance with the organization's service standards.

What You’ll Do

• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
• Maintain detailed and current knowledge of the company's products and services.
• Analyze customer service needs for communication to service and technical departments.
• Requires ability to navigate a computerized data entry system or other relevant applications.

Requirements

• Technical Diploma (±12 years) or equivalent.
• Minimum 2 years of relevant experience.
• Ability to navigate a computerized data entry system or other relevant applications.
• Strong communication skills with the ability to respond to customer inquiries via telephone and email.
• Language proficiency as required for the role.

Location

This position is based in Philippines.

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The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

HF Heart Failure

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)