Staff Inbound Product Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:   

• Own end to end product outcomes for AP AI Specialist end to end 
• Build, don't just spec: prototype agent behavior, stand up demos, validate feasibility with engineering before it's a roadmap item
• Take an ambiguous problem (a customer pain point, an eval failure, a platform constraint) and figure out the right shape of the solution without waiting for it to be handed to you fully formed
• Define what "good" looks like for agent behavior — success criteria, eval scenarios, confidence thresholds — and use eval methodology as a real lever for product decisions, not a checkbox
• Partner with the platform/orchestration team on architecture tradeoffs (agent design, latency, oversight vs. automation), with enough technical depth to push back when something doesn't hold up
• Translate technical tradeoffs into plain language for engineering, architects, and execs — get in front of real users early to validate before building further
• Thrive in ambiguity: create structure where none exists, and pull the work forward through clarity and credibility rather than process

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6-8+ years of PM experience, with recent hands-on work shipping AI/agentic features
• Comfortable prototyping and in the weeds with engineering: reviewing implementations, standing up demos, not just writing requirements
• Solid understanding of agent architectures — orchestration, tool use, multi-step reasoning — and how to translate that into a scoped roadmap
• Excellent communicator, able to align engineering, architecture, and stakeholders who all want different things
• AP/finance domain knowledge is a nice-to-have, not a requirement

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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