SSVF Case Manager

Job Description:

Job Title: SSVF Case Manager
Location: Indianapolis, IN
Department: Supportive Services for Veteran Families (SSVF)
Employment Type: [Full-Time/Part-Time]
Shift: Day Shift

Job Summary

Are you passionate about helping veterans overcome barriers to housing stability and achieve long-term independence? Join our team as an SSVF Case Manager and make a meaningful difference in the lives of veterans experiencing or at risk of homelessness.

In this role, you will provide assessment, engagement, crisis intervention, and referrals to veterans who are experiencing or at risk of homelessness. You will work collaboratively with veterans, community partners, and internal teams to identify barriers, connect individuals with essential resources, and support their journey toward housing stability. You will also collaborate with Housing Coordinators to connect veterans with appropriate housing resources.

The ideal candidate is compassionate, organized, and committed to serving vulnerable populations through evidence-based engagement practices, resource coordination, and effective case management.

Position Perks & Benefits

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package, including health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

Key Responsibilities

• Provide Assessment and Engagement: Conduct assessments and engage veterans experiencing or at risk of homelessness using evidence-based engagement and assessment strategies.
• Deliver Crisis Intervention Services: Assess immediate risks, develop safety plans, coordinate emergency services, report suspected abuse or neglect, and respond to other emergent situations.
• Build and Maintain Community Partnerships: Establish and maintain positive working relationships with internal departments, community organizations, funders, courts, and other stakeholders. Promote program awareness, facilitate timely referrals, and collaborate to support program goals.
• Maintain Accountability and Documentation: Complete documentation accurately and within established timelines, track grant-related activities, maintain ethical documentation practices, and demonstrate proficiency in required documentation systems.
• Coordinate Community Resources and Referrals: Connect veterans with appropriate community resources and service providers to address barriers to housing stability. Resources may include mental health services, substance use treatment, benefits and entitlements, supported employment, primary healthcare, housing assistance, and other supportive services.
• Meet Program Performance Metrics:Maintain an active caseload of 20–24 veterans.Attend and participate in 100% of required internal and external trainings.Participate in professional development opportunities to maintain proficiency in motivational interviewing, harm reduction, Housing First, stages of change, and other evidence-based practices.Maintain positive and collaborative working relationships with SSVF Housing Resource Officers (HROs), Adult & Child colleagues, and community partners.Meet all timeliness standards established by the SSVF grant.
• Perform other duties as assigned by Program Leadership.

Education and/or Experience Qualifications

• Bachelor's degree in Social Work or a related field.
• Minimum of two years of experience working with individuals experiencing homelessness, including individuals who may also have mental health needs.

Required License/Certification

• Current valid driver's license.
• Acceptable driving record.
• Current automobile insurance.

Additional Qualifications

• Ability to work independently and manage responsibilities effectively.
• Strong customer service and relationship-building skills.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability and willingness to travel as needed.
• Ability to establish and maintain professional relationships with internal and external stakeholders.
• Commitment to maintaining confidentiality, ethical documentation practices, and professional standards.

Supervisory Requirements

• None.

Employment Requirements

• Successful completion of required background checks, including criminal history, driving record, abuse and neglect registry, and fingerprint checks.
• Completion of New Hire Orientation at the beginning of employment.
• Completion of all required training, including Relias training, at the beginning of employment and annually thereafter.
• Maintenance of a valid driver's license, acceptable driving record, and current automobile insurance.

Physical Requirements

ADA Consideration – Sedentary Work:

This position primarily involves sedentary work, requiring the ability to exert up to 10 pounds of force occasionally (up to one-third of the time) and/or a negligible amount of force frequently (one-third to two-thirds of the time) to lift, carry, push, pull, or otherwise move objects.

The role requires repetitive hand, finger, and arm movements for typing and writing throughout the workday. Employees will primarily sit but may occasionally need to stand or walk for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.