Sr Tower Lead (Support & Operations)

Job Summary

Seeking a senior Workplace Engineering Tower Lead (E5) to drive strategy, transformation, service delivery, and operational excellence across Client Lifecycle Management, Application Packaging, Enterprise Mobility Management, Imaging Solutions, and Workplace Virtualization. The role is responsible for modernizing workplace services, enhancing digital employee experience, improving security compliance, driving automation, and leading global Workplace Engineering teams

Key Responsibilities

Define Workplace Engineering strategy, roadmap, governance, and operating model.Lead end-to-end delivery of CLM, Packaging, Mobility, Imaging, and Virtualization services.Drive workplace modernization, cloud adoption, automation, and AI-led transformation initiatives.Ensure SLA, KPI, CSAT, security, and compliance objectives are achieved.Manage customer relationships, executive reviews, escalations, and service governance.Lead large global engineering and operations teams.Drive innovation, continuous improvement, cost optimization, and operational efficiency.Support solutioning, transitions, business growth, and strategic customer initiatives.

Skill Requirements

Client Lifecycle ManagementEndpoint Lifecycle ManagementDevice Refresh & Asset GovernanceEndpoint Analytics & Proactive RemediationApplication PackagingMSI, MST, MSIX, IntuneWinInstallShield, AdminStudioSCCM/MECM Application DeploymentEnterprise Mobility ManagementMicrosoft IntuneMicrosoft Endpoint ManagerMDM/MAMEntra ID & Conditional AccessImaging SolutionsMECM / SCCMMDTWindows AutopilotWindows 10/11 DeploymentWorkplace VirtualizationCitrix Virtual Apps & DesktopsAzure Virtual Desktop (AVD)Windows 365VMware HorizonFSLogixAutomation & ReportingPowerShellPower BIAzure AutomationServiceNowEndpoint Analytics [Imaging So...Lead (E5) | Word], [Applicatio...anager- E5 | Word], [WPE_ Overv...ew Updated | PowerPoint]Leadership CompetenciesStrategic LeadershipService Delivery ManagementStakeholder & Customer ManagementDigital Workplace TransformationProgram GovernanceRisk & Compliance ManagementTeam Building & Talent DevelopmentFinancial & Vendor Management

Other Requirements

15+ years in Workplace Engineering / EUC.Proven experience leading multiple Workplace Engineering towers globally.Strong background in Digital Workplace Transformation and Service Delivery Management.ITIL, Microsoft Endpoint, Azure, Citrix, VMware, or PMP certifications preferred.