Sr Technical Lead (Support & Operations)

Job Summary

•    Having sound knowledge and experience in Cohesity NetBackup 11.X.X Master and media server, Data Domain, Azure Recovery services vaults, SAN Switches configuration & administration.

•    Provide exceptional backup services, prioritizing simplicity and enhancing customer experience.

•    Remediate vulnerabilities by leading automated patching, OS hardening, and firmware upgrades across all Cohesity clusters, NetBackup appliances, and isolated vault architectures.

•    Administer backup environments in a mixed environment of Unix, Linux and Windows servers.

•    Build and deploy backup infrastructure, including managing backup repositories.

•    Exceptional troubleshooting skills for backup, tape, DD, SAN SW and storage issues.

•    Proficiently manage critical issues within the backup infrastructure, liaising across multiple technical towers as appropriate.

•    Work independently and actively coach and develop peers, as well as participate in on-call rotations as required.

•    Possess in-depth knowledge of multiple backup products, both through command line and GUI interfaces.

•    Drive appropriate engagement and response from key vendors to ensure service levels for this environment.

•    Adhere to established company processes, including change management, incident management, and problem management.

•    Experience in managing critical backup infrastructure at scale

•    Act as the final internal tier for troubleshooting catastrophic backup failures, performance bottlenecks, and recovery blockages.
•    Conduct exhaustive Root Cause Analysis (RCA) for repeated failures and critical Sev-1 production outages.

•    Maintaining a rolling enterprise backup success tier ≥ 99%
•    Manage direct developer-level ticketing escalations alongside NetBackup and Cohesity vendor support engineering teams.

•    Client engagement Ability to develop operational reports.
•    Architect, stand up, and manage Cohesity Clusters and NetBackup Master/Media Servers across physical, virtual, and cloud targets.
•    Lead migration initiatives moving enterprise data blocks from legacy tape/appliance targets over to modernized Cohesity SpanFS clusters.

•    Drive end-to-end version lifecycle changes including planning configurations, patching routines, and massive platform upgrades

•    Build, audit, and sustain target policies protecting VMware vSphere, Nutanix, Microsoft SQL, Oracle DBs, and massive NAS shares.

•    Establish policy governance models leveraging NetBackup Storage Lifecycle Policies (SLP) alongside Cohesity DataProtect routines.
•    Provision hybrid infrastructure bindings natively targeting AWS, Azure instances.
•    Plan and direct mandatory enterprise Disaster Recovery (DR) drills, documenting proof of failover/failback readiness.

Key Responsibilities

Technical Requirements –

• Cohesity NetBackup
  • Master Server
  • Media server
  • Dell Data Domain
• NBU Media Appliance  
• Tape Library
  • TS4300
• Azure Recovery services vaults
  • Azure Portal
• SAN Switches.
  • IBM 48 Port Switch
  • IBM 24 Port Switch.

Skill Requirements

Other Requirements