Sr. Director, Process and Platform Excellence Lead

Why Pfizer

A career at Pfizer offers opportunity, ownership and impact. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success, contribute to an ownership culture that values diverse perspectives, and impact the health and lives of millions of people. Pfizer seeks talent inspired by our purpose: breakthroughs that change patients’ lives.

Role Summary

Lead process excellence, platform strategy, lifecycle management, operational resilience and customer experience capabilities across Global Business Services. Partner with functional leaders, Digital & Technology, and Innovation & AI Enablement to define standards, shape platform investments and translate business needs into scalable solutions.

What You Will Achieve

• Reliable and resilient enterprise platforms and services.

• Consistent process standards and reduced fragmentation.

• Improved customer and colleague experience, adoption and service outcomes.

• Scalable embedded AI and automation capabilities with sustainable operational ownership.

How You Will Achieve It

• You will set common process standards, methods and continuous-improvement practices and provide domain expertise that aligns functional owners with platform teams.

• You will own SAP and non-SAP platform strategy, investment roadmaps, lifecycle management and major enhancement priorities, shaping investments with Global Process Leads and Digital & Technology.

• You will own platform stability, support models, monitoring, incident response, continuity planning and service performance across the assigned portfolio.

• You will define service standards, customer journeys and experience measures to improve adoption, satisfaction and service outcomes.

• You will deploy, configure, monitor and maintain approved artificial intelligence embedded in platforms and coordinate transition and scaling with Innovation & AI Enablement and Digital & Technology.

• You will lead managers across geographies, set direction, deploy resources and build leadership and technical capability across the organization.

Decision Rights and Role Boundaries

The role decides platform strategy, lifecycle, reliability, support models, standards and embedded AI operations. It recommends or co-decides process improvements, platform investments, major enhancements and roadmap priorities. It does not own functional business outcomes, end-to-end functional process decisions, tower budgets, enterprise AI strategy or infrastructure, enterprise prioritization or transformation delivery.

Basic Qualifications 

• Bachelor’s degree in Business, Information Systems, Engineering, Finance or a related field.

• Successful candidates typically have at least 12 years of progressive experience in shared services, Global Business Services, enterprise operations or technology-enabled process transformation.

• Typically at least 7 years of experience leading managers and global, multi-site teams.

• Typically at least 5 years of experience owning enterprise platforms, including SAP S/4HANA and non-SAP platforms, roadmaps and lifecycle management.

• Demonstrated experience in process excellence, service reliability, operational resilience, customer experience and controls-oriented delivery.

• Demonstrated ability to deploy and govern embedded AI or intelligent automation in production while maintaining controls and business continuity.

Preferred Qualifications

• MBA or master’s degree in a related discipline.

• Lean Six Sigma Black Belt, ITIL 4, PMP or equivalent; SAP or enterprise-architecture certification.

• Pharmaceutical, life-sciences or prior Global Business Services experience.

• SAP S/4HANA migration, major platform consolidation or multi-region platform-leadership experience.

Key Relationships

• Global Process Leads, functional process owners and tower leaders

• Digital & Technology and enterprise architecture, security and infrastructure partners

• Innovation & AI Enablement

• Strategic Portfolio Management and Transformation Delivery

• Data, Analytics & Business Insights

Capabilities and Leadership Expectations

• Enterprise platform and lifecycle strategy

• Process excellence and standards

• IT service management, resilience and continuity

• Customer and colleague experience

• Digital and AI fluency

• Global people leadership and stakeholder influence

Other Job Details:

• Last day to Apply: November 6th, 2026
• Work Location Assignment: Hybrid

The annual base salary for this position ranges from $230,900.00 to $384,800.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $207,800.00 to $346,300.00. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make   www.pfizer.com/careers   accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email   disabilityrecruitment@pfizer.com . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on  Pfizer Careers .

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