Sr Consultant

Job Summary

Details : JD for OnSpring Consultant

POSITION

Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform

EXPERIENCE

8+ Years overall experience, including 5+ years of hands-on OnSpring experience 

KEY RESPONSIBILITIES & JOB DESCRIPTION

• Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues.
• Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions.
• Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues.
• Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers.
• Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution.
• Support approved data corrections, imports, exports, and investigation of data quality or integrity issues.
• Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams.
• Maintain runbooks, known-error records, support procedures, and technical knowledge articles.
• Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable.
• Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders.
• Ensure activities comply with applicable security, change, access, and operational procedures.

SKILLS

• Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support.
• Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions.
• Strong analytical and troubleshooting skills for complex SaaS application and configuration issues.
• Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity.
• Experience with incident, service request, problem, change, release, and knowledge management processes.
• Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts.
• Experience with ServiceNow or another enterprise ITSM platform.
• Strong communication, documentation, stakeholder-management, and team-mentoring skills.

Good to have

• Experience supporting OnSpring implementations, migrations, or transitions to operations.
• Experience working with OnSpring Product Support and managing vendor escalations.
• Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts.
• Experience in Agile and ITIL-aligned application support environments.
• OnSpring certification and ITIL Foundation certification.
• Worked on migration from other tools to OnSpring

PLATFORM /TOOL EXPERTISE

OnSpring

ServiceNow

Jira or Azure DevOps

Microsoft Visio

Microsoft Excel and PowerPoint

QUALIFICATIONS

B.E./B.Tech, MCA, or equivalent degree.

OnSpring certification preferred.

Key Responsibilities

Details : JD for OnSpring Consultant

POSITION

Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform

EXPERIENCE

8+ Years overall experience, including 5+ years of hands-on OnSpring experience 

KEY RESPONSIBILITIES & JOB DESCRIPTION

• Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues.
• Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions.
• Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues.
• Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers.
• Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution.
• Support approved data corrections, imports, exports, and investigation of data quality or integrity issues.
• Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams.
• Maintain runbooks, known-error records, support procedures, and technical knowledge articles.
• Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable.
• Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders.
• Ensure activities comply with applicable security, change, access, and operational procedures.

SKILLS

• Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support.
• Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions.
• Strong analytical and troubleshooting skills for complex SaaS application and configuration issues.
• Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity.
• Experience with incident, service request, problem, change, release, and knowledge management processes.
• Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts.
• Experience with ServiceNow or another enterprise ITSM platform.
• Strong communication, documentation, stakeholder-management, and team-mentoring skills.

Good to have

• Experience supporting OnSpring implementations, migrations, or transitions to operations.
• Experience working with OnSpring Product Support and managing vendor escalations.
• Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts.
• Experience in Agile and ITIL-aligned application support environments.
• OnSpring certification and ITIL Foundation certification.
• Worked on migration from other tools to OnSpring

PLATFORM /TOOL EXPERTISE

OnSpring

ServiceNow

Jira or Azure DevOps

Microsoft Visio

Microsoft Excel and PowerPoint

QUALIFICATIONS

B.E./B.Tech, MCA, or equivalent degree.

OnSpring certification preferred.

Skill Requirements

Details : JD for OnSpring Consultant

POSITION

Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform

EXPERIENCE

8+ Years overall experience, including 5+ years of hands-on OnSpring experience 

KEY RESPONSIBILITIES & JOB DESCRIPTION

• Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues.
• Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions.
• Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues.
• Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers.
• Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution.
• Support approved data corrections, imports, exports, and investigation of data quality or integrity issues.
• Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams.
• Maintain runbooks, known-error records, support procedures, and technical knowledge articles.
• Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable.
• Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders.
• Ensure activities comply with applicable security, change, access, and operational procedures.

SKILLS

• Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support.
• Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions.
• Strong analytical and troubleshooting skills for complex SaaS application and configuration issues.
• Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity.
• Experience with incident, service request, problem, change, release, and knowledge management processes.
• Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts.
• Experience with ServiceNow or another enterprise ITSM platform.
• Strong communication, documentation, stakeholder-management, and team-mentoring skills.

Good to have

• Experience supporting OnSpring implementations, migrations, or transitions to operations.
• Experience working with OnSpring Product Support and managing vendor escalations.
• Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts.
• Experience in Agile and ITIL-aligned application support environments.
• OnSpring certification and ITIL Foundation certification.
• Worked on migration from other tools to OnSpring

PLATFORM /TOOL EXPERTISE

OnSpring

ServiceNow

Jira or Azure DevOps

Microsoft Visio

Microsoft Excel and PowerPoint

QUALIFICATIONS

B.E./B.Tech, MCA, or equivalent degree.

OnSpring certification preferred.

Other Requirements

Details : JD for OnSpring Consultant

POSITION

Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform

EXPERIENCE

8+ Years overall experience, including 5+ years of hands-on OnSpring experience 

KEY RESPONSIBILITIES & JOB DESCRIPTION

• Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues.
• Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions.
• Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues.
• Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers.
• Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution.
• Support approved data corrections, imports, exports, and investigation of data quality or integrity issues.
• Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams.
• Maintain runbooks, known-error records, support procedures, and technical knowledge articles.
• Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable.
• Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders.
• Ensure activities comply with applicable security, change, access, and operational procedures.

SKILLS

• Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support.
• Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions.
• Strong analytical and troubleshooting skills for complex SaaS application and configuration issues.
• Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity.
• Experience with incident, service request, problem, change, release, and knowledge management processes.
• Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts.
• Experience with ServiceNow or another enterprise ITSM platform.
• Strong communication, documentation, stakeholder-management, and team-mentoring skills.

Good to have

• Experience supporting OnSpring implementations, migrations, or transitions to operations.
• Experience working with OnSpring Product Support and managing vendor escalations.
• Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts.
• Experience in Agile and ITIL-aligned application support environments.
• OnSpring certification and ITIL Foundation certification.
• Worked on migration from other tools to OnSpring

PLATFORM /TOOL EXPERTISE

OnSpring

ServiceNow

Jira or Azure DevOps

Microsoft Visio

Microsoft Excel and PowerPoint

QUALIFICATIONS

B.E./B.Tech, MCA, or equivalent degree.

OnSpring certification preferred.