Sr Administrator (Support & Operations)

Job Summary

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.

Key Responsibilities

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.

Skill Requirements

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.

Other Requirements

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.