Salesforce Developer - Application Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Description:

Role Overview Salesforce Developer responsible for building and supporting Service Cloud capabilities that power case management and agent-facing support operations. The role spans case routing, agent productivity tooling, AI-assisted service features, integrations, and release quality from technical design through production support.

͏

Key Responsibilities Platform Development ● Design, build, and maintain Service Cloud features using Apex (triggers, service classes, batch and scheduled jobs), Lightning Web Components, Flows, and Custom Metadata. ● Build and optimize Omni-Channel skill-based routing, including skill configuration, case prioritization, tiered escalation, and re-routing logic. ● Develop agent-facing Lightning components for Chat, Messaging, and Case pages — such as verification, contextual record details, and customer profile widgets. ● Automate the case lifecycle end to end: auto-closure and auto-cancellation rules, status tracking, escalations, and notifications. Integrations & Data Quality ● Integrate Salesforce with external systems through APIs to exchange case and customer data reliably. ● Implement validations and in-context warnings that improve data quality and support accurate agent decision-making. Measurement & Reliability ● Build reports, dashboards, and feedback mechanisms to measure the adoption and effectiveness of AI-assisted service features. ● Strengthen system reliability through structured error logging, monitoring, and targeted stability fixes. Release Quality & Deployment ● Write and maintain Apex unit tests, sustain high code coverage, and resolve deployment and test failures. ● Manage deployments across Development, UAT, and Production, including feature toggles and rollback plans. Collaboration & Support ● Partner with business stakeholders, product owners, and support teams to translate requirements into scalable technical solutions. ● Provide ongoing production support and incremental enhancements. ● Apply Salesforce best practices consistently: bulkification, governor-limit awareness, sharing and field-level security, and peer code reviews.

͏

Category Skills Core development Apex, SOQL, Lightning Web Components, JavaScript, Flows, Custom Metadata Platform Service Cloud, Omni-Channel, Messaging and Chat, Knowledge, Agentforce Reporting Reports and Dashboards Tooling and process Salesforce DX (sf CLI), Git, CI/CD, Agile/Scrum

͏

͏

Mandatory Skills: Salesforce Lightning Components . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.