Software Engineer

ServiceNow Software Engineer  

Job Summary .  

We are seeking a skilled ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.  

Key Responsibilities  

• Design, develop, and implement ServiceNow solutions using best practices  

• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer  

• Develop and maintain ServiceNow modules such as ÏTSM , CSM, APO , MCO, Finance Management, Employee Centre.   

• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub  

• Create and manage workflows, FlowDesinger and ETL, Integration Hub , DataFabric/Zero Copy Connectors , tranformation  

• Perform unit testing, debugging, and troubleshooting of platform issues  

• Support platform upgrades, patches, and releases  

• Collaborate with architects, business analysts, and stakeholders to gather requirements  

• Follow SDLC, Agile/Scrum, and change management processes  

• Maintain technical documentation and knowledge articles  

Required Skills & Qualifications  

• 3+ years of hands-on ServiceNow development experience  

• Strong experience with JavaScript , REST/SOAP APIs and integrations  

(server-side and client-side)  

• In-depth knowledge of ServiceNow platform architecture  

• Experience with ( Source-to-Pay, Order-to-Cash lifecycle , Accounts payable, Accounts receivable etc )  

• Familiarity with CMDB and ITSM   

• Experience with other Application would be plus like ITOM, HRSD .  

• Understanding of ACLs, roles, and security best practices  

• Experience working in Agile/Scrum environments  

referred Qualifications  

• ServiceNow certifications such as:  

• Certified System Administrator (CSA)  

• Certified Application Developer (CAD)  

• Module-specific certifications ( CSM, ITSM, MCO etc.)  

• Experience with ServiceNow Performance Analytics and Reporting  

• Knowledge of UI Builder, Service Portal, and Workspace configuration  

• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)  

Soft Skills  

• Strong analytical and problem-solving skills  

• Excellent communication and documentation abilities  

• Ability to work independently and in a team environment  

• Strong stakeholder management skills  

Education  

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience  

• Min 3+ Years of experience in Servicenow  

Nice to Have  

• Experience with cloud platforms ( CSM, MCO , APO )  

• Knowledge of ITIL processes  

• Experience supporting global enterprise environments