SME - Microsoft Intune

Job Summary

An L3 Microsoft Intune Administrator Job Description typically requires 5 to 10+ years of experience in enterprise endpoint management, advanced troubleshooting, and modern device provisioning.

Key Responsibilities

Endpoint Management & ProvisioningAdminister and design enterprise-grade Microsoft Intune and hybrid SCCM/MECM environments.Implement and manage Windows Autopilot deployments for zero-touch provisioning.Manage device lifecycles, enrollment restrictions, and multi-platform policies (Windows, macOS, iOS, Android).Migrate legacy Group Policies (GPOs) to modern Intune configuration profiles.2. Security & ComplianceConfigure and enforce compliance policies, security baselines, and conditional access policies.Integrate Intune with Microsoft Entra ID (formerly Azure AD) and Microsoft Defender for Endpoint.Manage BitLocker encryption, firewall configurations, and endpoint threat protection rules.3. Application & Update ManagementPackage, test, and deploy enterprise applications (Win32 apps, MSI, LOB, and Microsoft Store apps).Manage Windows Update for Business, quality updates, feature updates, and ring deployments.4. L3 Troubleshooting & AutomationResolve escalated Tier-3 support tickets regarding enrollment failures, policy conflicts, and sync errors.Perform root cause analysis (RCA) for major P1/P2 infrastructure incidents.Write and execute PowerShell scripts for automated remediation and custom reporting.

Skill Requirements

Technical Skills: Deep knowledge of Microsoft Intune, Microsoft Entra ID, Conditional Access, and co-management with SCCM.Scripting: Strong proficiency in PowerShell automation.Soft Skills: Independent escalation handling, cross-team collaboration (with Networking and Security teams), and robust technical documentation.Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102) or Azure Administrator Associate are highly preferre

Other Requirements