SME L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Setup nests prior to start of operations

Perform daily aircraft and flight-line checks (including pre-flight and post-flight inspections), and other start of day activities

Perform routine aircraft standard practices (as defined in Wipro Customer’s uncrewed aerial system maintenance manual)

Perform nest equipment and condition checks (before operations, during operations and end-of-day)

Maintain nest cleanliness within the nest boundary

Replace Wipro customer’s provided nest equipment as required

Participate in Personnel briefs

Maintain communications with the Wipro Customer’s flight operations center using Wipro Customer’s provided equipment

Respond to and complete field service tasks assigned by Wipro customer.

Respond to minor emergencies involving Wipro customer’s aircraft and equipment and report occurrences to the Wipro Customer’s designated flight operations manager (“FOM”)

When scheduled, visually monitor airspace to detect and report non-Wipro Customer aircraft

Monitor air-traffic displays provided by Wipro Customer to detect non-Wipro Customer’s aircraft and report to the pilot-in-command (“PIC”)

Monitor for and report hazardous weather conditions in the operating area to the FOM

Detect and report visible obstacles or other hazards to flight to the FOM

Verify and report location and height of detected obstacles as requested

Operate a Contractor-provided light vehicle (van) for movement between various Wipro Customer’s operating locations, move aircraft between sites, and recover Wipro Customer’s aircraft

Recover Wipro Customer’s aircraft that have landed outside the nest area

Properly secure nest equipment and facilities at the end of the aircraft’s service

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Do  

• Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting 
  • Acknowledge client cases as per the SLAâ s defined in the contract 
  • Access client tool and log all incoming client cases accurately on the internal tool as per contract 
  • Accurately document all pertinent case information such as case number, case type, etc. of daily cases received 
  • Follow standard processes and procedures to track and prioritize all client cases
  • Accurately update the internal tool with daily cases and forward the same to respective agents and QAs
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization 
  • Maintain and timely update internal tool for agents to speed up response time
  • Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution
  • Ensure all client information, disclosures and regulatory changes are given to agents and QAâ s on a regular basis
  • Monitor compliance with service agreements to avoid legal challenges 
  • Share recorded case logs and status reports with clients and supervisors on a daily basis

Mandatory Skills: Drone Scan . The expected compensation for this role ranges from $25,000 to $50,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.