Ski Technician – Rental Delivery - Mammoth Mountain

Seasonal (Seasonal)

Location: Mammoth Lakes, CA

• Canyon Lodge

• Limelight Hotel

• Westin

• Mammoth Mountain Inn

Terms: Seasonal,   full- and part-time   roles available  

Pay:   $20/hour base wage , plus   tips  

Requirements   

• Expect   weekend   and holiday work. Daily operations broken into morning and evening shifts.   

• Driver's License  

• Ability to   lift up   to 80   lbs  

• No   previous   rental experience   required !  

About   U s   

Ski Butlers is an integrated operation of the  Mammoth Mountain rental department.   

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,   partners   and team members. We have cultivated an extraordinary team culture over the past 20 years ,   rallying behind collaboration,   teamwork,   accountability ,   and fun   above all else . Our mission is to make ski vacations convenient by tapping into our shared passion,   culture   and fun work environment to create a customer experience unlike any other.  

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values .    
 

Service | Simple | Purposeful | Curious | Give  

Delivering exceptional service, being purposeful, keeping it simple,   remaining   curious   and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we   don’t   stop there. Our culture is about being a part of something bigger. Whether   it’s   contributing to our net zero climate initiatives, building lifelong   friendships   or making a   customer’s   vacation memorable, a job at Ski Butlers will be the best decision you make.  
 

About the   R ole  

Ski   T echnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, complet ing   on -mountain support   service   and pick ing   up gear at the end of   their rental period .   We empower our technician s to build confident decision making,   accountab ility   and   professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers.   Join our team to pursue your passion in the mountains and most importantly, have fun!  
 

Perks and Benefits  

• Alterra Mountain Company Employee Pass

• Mammoth friends & family passes

• Discounted access to   500 + industry brands    

• Generous d iscount s   to Rossignol/Dynastar/Lange equipment  

• 401K benefit and match for ALL staff members over   18   years old  

• Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps c over preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Mul tilingual Behavioral Health.

• Comprehensive Employee Assistance Pro grams , emotional   wellbeing   and work-life balance resources to keep you at your best.    

Primary Responsibilities  

• Delivery:   C ompleting scheduled and reactive ski/snowboard rental fittings while focusing on our   three   Key Customer Requirements :  

• KCR #1:   On Time –   A rriving within 5 minutes of the agreed upon time  

• KCR #2:   Communication –   S etting clear expectations around the entire scope of service  

• KCR #3:   Equipment –   C hoosing the right equipment for each guest given their skills and current conditions at the resort  

• Support:   P rovide equipment support to our guests   within 45 minutes  

• Pickup:   A ll scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use  

• Maintain delivery vehicle cleanliness and fuel levels  

• Packing orders for future delivery  

• Setting up the next shift and future team members for success  
   

Secondary Responsibilities  

• Basic ski/snowboard tuning,   waxing   and general equipment maintenance  

• Making/Answering customer phone calls with a positive and inviting tone of voice  

• Restocking delivery vehicles with extra equipment  

• Plan delivery routes, support   calls   and pickups for the current and upcoming shift.   

• Respond to customer phone calls, text messages,   emails   and voicemails   in a timely manner .  

• Upselling existing guests via phone calls/texts in predelivery communication  

• Taking reservations and issuing refunds  

Ski Butlers and Mammoth Mountain are standalone   businesses   within Alterra Mountain Company's family of mountain destinations.   

   

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.