Site Reliability Engineer

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.  Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Site Reliability Engineer who will safeguard the uptime, resilience, and operational health of our global telematics platform through rapid incident triage, proactive observability, and automation. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

The Site Reliability Engineering (SRE) ensures the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. SRE supports production applications and infrastructure, focusing on restoring normal service operations efficiently and contributing to long-term system stability.

How you'll make an impact:

Lead Incident Response & Troubleshooting:

• Act as a primary escalation point for critical production application/product issues.
• Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes.
• Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly.
• Clearly communicate incident status, impact, and resolution steps to internal stakeholders.

Enhance Monitoring & Alerting:

• Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications, microservices, and a vast ecosystem of millions of hardware units.
• Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs).

Drive Operational Improvements & Automation:

• Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times.
• Conduct system tests to validate performance, reliability, and successful remediation of issues.
• Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability.

Post-Incident Analysis & Prevention:

• Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes.
• Contribute to building a culture of learning from incidents.

On-Call Participation:

• Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours.

What you'll bring to the role:

• Post-secondary Diploma/Degree specialization in Computer Science, Electrical, Software Engineering or a related field.
• 3-5 years of required previous experience in the following areas: in SRE/DevOps/Tier 3 Application Support/System Operations or a similar role.
• Strong troubleshooting skills with a systematic problem-solving approach.
• Extensive experience resolving critical incidents in production environments.
• Strong proficiency in Linux and operational scripting (Bash, Powershell, Python)
• Experience with database/dataset querying (GoogleSQL, PostgreSQL, BigData), automated configuration management (via tools like Ansible), and GitOps tools (Argo CD)
• Experience with data visualization platforms (e.g., Apache Superset/BigQuery Visualizations)
• Familiarity with cloud platforms (GCP/Azure/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including AlertManager/Grafana), 
• Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes 
• Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets.
• Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting.
• Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously .
• Experience with incident management processes
• Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to problem solve and develop well-judged decisions.
• Strong team player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides) or equivalents.
• Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   This posting is for an existing vacancy.   Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.