Shop Assistant

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store sales and adidas profit targets by:

- Passionately inspiring and serving and selling to our consumers

- Diligently executing store operations

- Contributing to a culture of consumer centricity within the store

KEY RESPONSIBILITIES:

- Actively connect and engage with consumers entering the store

- Be aware of store KPI's (key performance indicators) and contribute to store sales

- Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards

- Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)

- Use seasonal product and Brand knowledge effectively during consumer interactions

- Communicate product features and benefits, and unique selling points clearly to address consumer needs

- Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience

- Be aware of all omnichannel related sales tools

- Guide our Consumers through the digital touchpoints in the store

- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor

- Complete sales transactions quickly and accurately while adhering to cash protection procedures

- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty

- Minimize loss in the stockroom and the sales floor

- Perform all store operations in a safe, effective, and efficient manner

- Comply with all operational policies and procedures

- Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards

- Know the store KPIs and how you personally contribute to them

- Plays a role in maximizing sales and minimizing loss

- Keeps an up-to-date awareness of our competitors

- Offers suggestions and ideas on how to improve operations and processes

- Collaborate productively and respectfully with team members

- Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance

- Seek coaching and learning opportunities to continually improve performance

- Complete all applicable training programs and effectively apply the learning on the job

- Seek coaching and learning opportunities to continually improve performance

- Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for all