Shop Assistant

PURPOSE & IMPACT ON ORGANIZATION:  

Contribute to meeting or exceeding store sales and profit targets by:  

• Passionately inspiring consumer loyalty to the Brand  

• Effectively serving and selling to customers  

• Diligently executing store operations  

KEY RESPONSIBILITIES:  

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them  

• Execute the Brand Customer Service standards to meet or exceed customers’ expectations  

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values  

• Use Seasonal Brand and product knowledge effectively during sales interactions  

• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand  

• Adhere to all established policies and procedures  

• Execute and maintain established Visual Merchandising and In-Store Communication standards  

• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor  

• Complete cash register transactions quickly and accurately  

• Minimize loss in both, the stockroom, and the sales floor  

• Perform all store operations in a safe, effective, and efficient manner  

• Collaborate productively and respectfully with team members  

• Complete all applicable training programs and effectively apply the learning on the job  

• Seek coaching and learning opportunities to continually improve your performance  

AUTHORITIES:  

• Not Applicable  

KEY RELATIONSHIPS:  

• Customers  

• Peers and Supervisor  

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:  

• Fluent speaker of local language and intermediate speaker of English  

• Retail Professional Competencies  

MINIMUM QUALIFICATIONS:  

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment  

• Basic numeracy, literacy, and verbal communication skills