ServiceNow Senior Technical Architect

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Summary

The ServiceNow Senior Architect is responsible for defining, governing, and delivering scalable, secure, and best-practice ServiceNow solutions across the enterprise. This role serves as the design authority for the platform and ensures long-term platform health, upgrade readiness, and alignment with business goals.

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Key Responsibilities
Define end-to-end ServiceNow solution architecture aligned with enterprise standards
Act as design authority for platform customizations, integrations, and enhancements
Ensure adherence to ServiceNow best practices, licensing, and upgrade-safe design
Own and maintain the ServiceNow technical roadmap
Establish and enforce development, integration, UI, and data standards
Review and approve technical designs, plugin enablement, and release content
Conduct platform health checks covering performance, security, and scalability
Provide architectural guidance and hands-on support for complex implementations
Mentor senior developers and guide ServiceNow delivery teams
Act as a trusted advisor to leadership and governance forums

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Required Skills & Experience
10+ years of IT experience with 7+ years on ServiceNow
Strong experience delivering enterprise-scale ServiceNow implementations
Deep expertise in ITSM (mandatory)
Experience in one or more additional modules (CSM, HRSD, ITOM, Custom Apps)
Strong hands-on knowledge of scripting, Flow Designer, and IntegrationHub
Experience with REST/SOAP integrations, MID Server, CMDB, and CSDM

Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist ITSM
ServiceNow Certified Technical Architect / Master Architect

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Role Note
This is a hands-on technical leadership role. The Senior Architect is expected to engage deeply with the platform when required and provide strong architectural governance across ServiceNow implementations.

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Mandatory Skills: AI/ML(RPA) . Experience: >10 YEARS . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.