Service Product Manager

Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. We deliver high-performance products, services and solutions that exceed customer expectations, and we build enduring partnerships through trust, openness and mutual success.

Epson is seeking an exceptional Service Product Manager to join our Service Programs Product Management team. In this highly visible role, you will help advance Epson's service-as-profit-center strategy by shaping a competitive portfolio of service contracts and professional services, guiding go-to-market plans, and delivering customer value across Epson's product portfolio. You will partner closely with Sales, Product Management, Service and Support, Marketing Communications, Finance, Logistics and Seiko Epson Corporation to turn market insight into scalable, profitable service offerings.

This position will be based out of our Los Alamitos, CA office with the opportunity for a hybrid work schedule.

What You Will Be Doing:

Product Development

• Defines value-added competitive Service offering roadmap, which includes service contracts and professional services
• Performs competitive benchmarking to determine market offerings and pricing trends
• Performs necessary analytics to determine offering viability and set pricing
• Manages profitability of portfolio Independently manages relationship with Seiko Epson to monitor product development process and makes recommendations for meeting market needs and negotiate tradeoffs

Product Management

• Responsible for achieving revenue and gross profit targets for EAI’s service offerings sales
• Prepares bottom-up service revenue forecasts
• Monitors sales performance, identifies and solves problems that stand in the way of achieving sales targets
• Drives overall marketing of Epson’s service lineup
• Defines customer value proposition (Value selling vs. box selling)Sets service marketing strategy and drives execution
• Makes and substantiates recommendations regarding positioning and pricing of Epson’s service products 
• Responsible for the creation of marketing briefs and provides direction to Marketing
• Communication and Advertising related to execution of key advertising and promotions tactics for assigned product(s)
• Serves as internal and external PR spokesperson and champion for Epson’s service lineup
• Prepares necessary materials for and participates in the training of Sales Team on service offerings
• Responsible for service product launches and defines/includes launch plan in launch factory process and oversees structured processes for a complete product launch

Relationship Management:

• Responsible for hiring, motivating, evaluating, and developing group/department personnel.
• Provides coaching and mentoring to team members.
• Advises management and provides recommendations on personnel and problematic conditions that require escalation.
• Builds strong relationships with cross functional peers and senior management to best meet company goals and objectives.
• Manages and leverages relationships with vendors for a specific product/service (best price/ product, etc.).
• Maintains professional relationships with peers in other corporations and outside organizations.

Department Management:

• Operates within budgetary constraints.
• Participates in the development of annual budget forecasts; updating and reconciling operating and budget plans as required.
• Develops and maintains written departmental standards and procedures.
• Directly contributes to the development of tactical and annual operating plans by defining goals and objectives for the group.

What You Will Bring:

• 10+ years of senior managerial or highly specialized experience 
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• Product-management experience supporting service offerings, service contracts, warranties, professional services or related lifecycle programs.
• Strong financial acumen and demonstrated experience with cost analysis, pricing, bid review and portfolio profitability management.
• Ability to influence across functions, provide clear direction and respectfully challenge assumptions or proposals to achieve the best business outcome.
• Experience partnering with Sales, Product Management, Service and Support, Marketing Communications, Finance, Operations and Seiko Epson Corporation or comparable global stakeholders.
• Demonstrated Epson Product Management experience and broad product knowledge, with the ability to connect service strategy across multiple product categories, customer needs and go-to-market motions.
• Demonstrated ability to lead service-related product launches, create promotional programs and equip sales teams to communicate customer value

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
• 401K plan with company matching
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $151,152 and $198,388. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
 
Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

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