Service Innovation Engineer

Job Title

Job Description

As a Service Innovation Engineer, you will be part of the Image Guided Therapy Systems – Customer Services – Service Innovation team.
The Image Guided Therapy Systems (IGT-Systems) Business Unit is responsible for the marketing, development, manufacturing, and service of X-ray systems (including Quality & Regulatory), supporting cardiac and vascular diagnosis, interventions (e.g. angioplasty, stents), and surgery.

Within IGT-Systems, Customer Services ensures products can be installed, maintained, repaired, and upgraded efficiently, minimising material and labour costs and reducing customer downtime. This drives cost efficiency, service revenue, and customer satisfaction.

Your role

• Contribute to the design of innovative solutions for complex service challenges by participating in technology studies and applying service innovation principles under limited supervision

• Review multidisciplinary change projects, prototypes, and test designs, collaborating with cross-functional experts to ensure effective implementation

• Assess the serviceability of newly designed products against defined requirements and provide recommendations to improve component serviceability

• Support the development of test strategies and test cases for verification and validation of service functionalities and overall product serviceability

• Act as a subject matter expert in specific service innovation domains, providing guidance, sharing knowledge, and supporting informed decision-making

• Drive the implementation and adoption of service innovation methods and procedures to enhance service delivery and continuous improvement

• Evaluate the feasibility and business impact of service innovation initiatives to ensure alignment with strategic objectives and value creation

• Implement proactive alert systems for connected installed bases to enable preventative service, reduce downtime, and improve performance

• Resolve a broad range of service innovation issues creatively, using sound judgment in selecting appropriate methods and solutions

• Build strong relationships, influence stakeholders, and contribute to project outcomes through effective collaboration and domain expertise

You're the right fit if:

• HBO degree in a technical field (e.g. Mechanics, Electronics, Biomedical)

• 3–5 years of relevant experience

• Strong communication skills in English and Dutch (written and spoken)

• Experience in Customer Service / Service organisations and cross-functional environments

• Exposure to R&D or high-tech environments, with familiarity in technical documentation and tools

• Understanding of medical device regulations and Lean / continuous improvement principles

• Project management experience (or strong involvement in projects), including NPI environments

• Proven ability to work in multinational settings, preferably healthcare/customer services

• Team player with a proactive, results-driven “can-do” mindset

• Flexible, resilient, and able to manage pressure

• Strong stakeholder management and influencing skills, using data-driven arguments

• Reliable in delivering commitments and achieving targets

• Able to understand product strategy, roadmap trade-offs, and portfolio dynamics

Compensation and benefits 

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is €61.1851 Gross to €101.976 Gross. Pay within the range is determined using objective factors, including the skills required, relevant experience, role responsibilities, internal equity and local market considerations. The role is eligible for a maximum 3% bonus, linked to KPIs and company results. The full reward approach will be discussed during the interview process. 

• Health and well-being programs supporting mental and physical well-being. 

• Career-growth resources, including a personal development budget, training and coaching. 

• 25 days of annual leave, with the option to purchase up to 20 additional days per year. 

• Company pension, collective health-insurance options, and opportunities to purchase Philips shares and products at a discount. 

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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