SERVICE DESK MANAGER

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Service Desk Manager

Position Summary

The IT Service Desk Manager is responsible for leading and managing the IT Service Desk function, ensuring the delivery of high-quality technical support services to end users. This role oversees incident, request, and problem management processes, drives service excellence, ensures SLA compliance, and implements continuous improvement initiatives to enhance user experience and operational efficiency. 

 

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Deliver:

No.

Performance Parameter

Measure

1.

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation 

Customer Experience

2.

Personal

Attendance

Documentation etc. 

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Mandatory Skills: TIS Service Desk . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.