Service Delivery Manager Zone BNL

Job Title

Job Description

As Service Delivery Manager for Zone Benelux, you will lead and develop the District/Area Service Delivery Managers who manage our Field Service Engineers. You will be accountable for a high-performing, customer-focused service delivery organization that delivers safe, reliable and efficient support across the Benelux region.

You will translate business strategy into operational action: improving service performance, building strong customer relationships and enabling your teams to deliver excellent customer experience. This is a visible leadership role for someone who combines operational rigor, commercial awareness and a genuine passion for developing people.

Your role:

• Lead service delivery operations across the zone, ensuring the achievement of customer, operational, and financial performance objectives.
• Drive consistency and excellence in service delivery by implementing standardized processes, governance, and best practices across all areas within the zone.
• Optimize resource planning, team capacity, and operational execution to meet business priorities, customer demand, and service commitments.
• Own service performance across the zone, using operational data and KPIs to identify improvement opportunities and deliver sustainable results.
• Act as the senior escalation point for service delivery matters, ensuring high levels of customer satisfaction, service quality, and compliance.
• Collaborate with regional and cross-functional stakeholders to align service delivery capabilities with customer needs, business strategy, and market developments.
• Foster a culture of continuous improvement, innovation, and people development, ensuring teams are equipped to deliver outstanding service performance across the zone.
  
  

You're the right fit if:

• 7 - 10 years’ experience in zone or regional service operations, ideally within a global, multicultural setting and with a strong continuous-improvement focus.
• In-depth experience in the Health Systems industry and in customer-facing leadership roles, such as Customer Manager and/or Service Delivery Manager.
• A broad understanding of the business challenges, opportunities and external trends shaping service and solutions delivery.
• Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent.
• Demonstrated people-leadership experience, including leading, coaching and developing managers and teams.
• Strong customer intimacy and a clear understanding of industry and market dynamics.
• Proven analytical and problem-solving ability, including the confidence to resolve difficult or complex issues.
• Experience applying AI & Lean methodology to drive continuous improvement.
• A results-oriented mindset, with personal accountability for delivering commitments at pace.
• Strong stakeholder-management, collaboration and influencing skills across internal and external boundaries.
• A quality-first mindset and unwavering commitment to employee & patient safety, quality, integrity and compliance.
• Excellent verbal and written communication skills in English and Dutch (minimum C1 level). French is an advantage.

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is EUR 78.200 - EUR 130.300. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. 

This role is eligible for 3% short term incentive with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include hybrid working, paid time-off, health and wellbeing benefits, learning and development opportunities.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

This role is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others .

• Learn more about our business here .
• Discover our rich and exciting history here .
• Learn more about our purpose here .
• undefinedIf you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .