Service Delivery Lead

Job Summary

The Training Manager is responsible for developing and executing comprehensive training strategies aligned with organizational goals and objectives. They must collaborate with department heads and executives to identify new and ongoing training needs across the organization and lead a team of training managers, ensuring their professional development and effective delivery of training programs.  

Key Responsibilities

Training Management and Strategy   

• Oversee the Training team, design and development of training materials, curricula, and resources.  

• Implement metrics and assessment tools to measure the impact and effectiveness of training initiatives.  

• Stay informed about industry trends, best practices, and advancements in learning and development.  

• Manage the training budget, optimizing resources for maximum impact and cost-effectiveness.  

• Foster a culture of continuous learning, innovation, and knowledge sharing within the organization.  

• Provide regular reports and updates to senior leadership on training outcomes and future plans.  

Stakeholder and Client Relationship Management  

• Develop strong internal and external relationships.  

• Establish and maintain relationships with external training vendors, as needed.  

• Align internal and external customer expectations with the current capability and capacity of the team; proactively support the discovery of alternative solutions when there is a constraint .  

ADHOC  

• Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.  

• Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.  

• Participate in business meetings and general inputs in day-to-day improvements.  

Skill Requirements

Min/Preferred  

Skills, Knowledge, Abilities and Experience  

Minimum   

Excellent written and verbal communications skills  

Minimum  

Proven Time Management skills and techniques  

Minimum  

Module and Assessment Development  

Minimum  

Strong analytical/thinking skills  

Minimum  

Ability to assess issues, define causes, and prioritize/execute solutions – problem   

solving skills.  

Minimum  

Proven/demonstrated self-initiative, ability to work independently & in team   

environment, self-motivated and results oriented.  

Minimum  

Strong presentation, listening, organizing, and planning skills; Highly proficient in   

time management, planning & prioritization.  

Minimum  

Demonstrated ability to work collaboratively & lead in a fast changing and flexible environment  

Minimum  

Ability to lead and inspire individuals and teams in direct, shared, or virtual roles  

Minimum   

Ability to work with minimal supervision, highly self-motivated  

Minimum   

Client and Stakeholder Management  

Minimum   

Demonstrable ability to operate at prime customer contact level  

Preferred  

Knowledge of Visio & MS Project  

Preferred  

Proven experience of cross-functional working  

Preferred  

Project coordination/management knowledge and experience  

Other Requirements