Service Delivery Director (DPO)

Job Summary

Change and IT Director

Key Responsibilities

Managing the IBS Technology Landscape
•    Oversee IBS IT and Change functions, ensuring FCA compliance
•    Accountable for the overall IT strategy and delivery to ensure IBS operations teams can service its customers and remain compliant to regulatory responsibilities
•    Responsible for BCP, DR, and Ops Resilience activities
•    Manage and reduce IT risks of the IBS environment working collaboratively with clients, other partner organizations and third-party vendor
•    Evaluate technology operations and establish IT policies
•    Analyze business requirements and determine technology needs
•    Purchase and ensure efficient technology solutions
•    Report upgrade needs to upper management
•    Lead IT teams and build provider relationships
•    Manage IBS P&L, control budget spends, and report expenditure
Managing BAU Change Project 
•    Overall responsibility of Regulatory, Client driven and internal changes in the IT landscape to remain compliant with regulations
•    Translates the strategic direction and business objectives established by clients into holistic change management strategies  
•    Support project managers on daily change management activities and provide the appropriate levels of support and coaching for IBS and client team members 
•    Coach and guide project team members on IBS change and transformation projects in line with the business plans 
•    Lead new Scoping, Ideas and convert to project for the IBS business and wider HCL business as required
•    Contribute to the development of IBS practice, methodologies and people 
•    Work with wider HCL/IBS sales and leadership on business development opportunities, developing responses to client inquiries, creating solutions and estimating work efforts for new opportunities 
•    Achieve growth and sales targets, engage with senior executives and support the development of IBS employees and recruiting efforts

Skill Requirements

•    Proven experience as CTO/ CIO role of regulated business environment
•    Experience in working with AWS, Informix, AIX and legacy platforms.
•    Knowledge in Insurance Domain preferably Life and Pension
•    Experience in day to operations and projects in IT Risk, Info-sec, ASM, infrastructure and network management
•    Experience in analysis, implementation and evaluation of IT systems and their specifications
•    Able to understand and measure the impact of strategies and activities on the business
•    Build and maintain deep internal and some external/sector-wide relationships
•    Understands the broader context and operates with a global mindset
•    Self-motivator with the ability to work with much ambiguity
•    Understands the risks faced by the organization and the controls in place to manage and mitigate risks      

Other Requirements

•    Preferably degree / professional qualification or minimum 15 years of Leadership roles for Change / IT Strategy & Operations management with experience in delivering on transformation agenda for Insurance / FS companies.

•    15+ years of relevant work experience