Service Contract Adjudicator

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. You will: 

The Main Purpose of the role

To protect the sustainability and profitability of the Service Contract fund by reviewing and adjudicating claims, controlling costs and ensuring compliance with contract conditions and repair standards. The role provides technical support, analyses claims and dealer performance, presents findings to management and drives continuous improvement. It requires strong prioritisation and the ability to shift between technical, analytical, administrative and stakeholder-facing tasks.

Reporting: This position report to the Technical Pricing and Quotation Manager, Uptime Service Department.

Job Objectives:

• Review and adjudicate service contract claims for technical validity, accuracy, completeness and compliance, with clear supporting records and appropriate escalation.
• Assess diagnosis, failure cause, repairs, parts, labour, service history and supporting documents against contract coverage and repair standards.
• Monitor claim costs, repeat repairs, abnormal trends and dealer behaviour to identify cost leakage, risk and corrective actions. 
• Develop and maintain Power BI dashboards and use intermediate to advanced Excel to analyse data, reconcile information and produce management reports. 
• Prepare and present concise findings, risks and recommendations to management and relevant stakeholders. 
• Provide technical guidance to dealers and internal teams, and communicate disputed decisions professionally and consistently. 
• Identify dealer knowledge gaps and deliver targeted training to improve claim quality, compliance and understanding of Service Contract requirements.
• Plan and conduct dealer audits and dealer visits to assess claim compliance, identify risks or process gaps, document findings, and follow agreed corrective actions through to closure.
• Drive continuous improvement through root-cause analysis, process simplification, stronger controls, reporting improvements and practical automation opportunities. 
• Prioritise competing demands and shift effectively between claims, escalations, reporting, training, audits and improvement initiatives while meeting deadlines. 

Key Outputs and Measures 

• Accurate, consistent and well-documented claim decisions. 
• Claims processed within agreed service levels and escalation requirements. 
• Reduced cost leakage, repeat errors and avoidable claim rework. 
• Reliable Power BI and Excel reporting with clear management insights. 
• Timely completion of dealer corrective actions, training and audit follow-ups. 
• Demonstrable process improvements that strengthen control, quality or efficiency. 
• Professional stakeholder support and effective resolution of complex queries. 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Quaification & Job Experience

• Grade 12 with N3 or an equivalent relevant technical qualification. 
• A qualified Diesel Technician trade qualification is advantageous. 
• A relevant diploma or bachelor’s degree in technical, business, data or financial discipline is advantageous.
• Power BI training or certification is advantageous, but demonstrated practical capability is essential.
• A financial, cost-management or data-analysis certification is advantageous. 
• 5 or more years’ relevant experience in the commercial vehicle, automotive, technical claims, warranty, service or maintenance contract environment. 
• Practical experience reviewing technical repairs, service claims, warranty claims or related supporting documentation. 
• Experience analysing operational data and producing reports or dashboards for decision-making. 
• Experience presenting findings or recommendations to management and other stakeholders. 
• Experience as a Diesel Technician, Service Advisor, Warranty or Claims specialist is advantageous. 

Key Competencies

• Excellent time management, prioritisation and task-shifting ability. 
• Analytical judgement, attention to detail and sound decision-making. 
• Out-of-the-box thinking, problem-solving and a continuous improvement mindset. 
• Clear communication, stakeholder management and conflict resolution. 
• Accountability, adaptability and the ability to work independently under pressure. 
• Training, knowledge transfer and professional presentation skills. 

Knowledge and Technical Requirements 

• Strong knowledge of trucks and buses, including components, systems and operating conditions. 
• Knowledge of fair wear and tear, vehicle diagnosis, fault-finding, repair methods and servicing procedures. 
• Good working knowledge of service and maintenance contracts, warranties, claim controls and supporting documentation requirements. 
• Understanding of cost drivers and basic cost accounting principles. 
• Power BI proficiency is essential, including dashboard development, data visualisation and analysis of operational trends. 
• Intermediate to advanced Microsoft Excel is essential, including PivotTables, lookups, logical formulas, data validation, reconciliation and data analysis. 
• Proficiency in Microsoft PowerPoint and the ability to prepare management-level presentations. 
• General proficiency in Microsoft Office and relevant claims, dealer or contract management systems.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. 

Application Closing Date: 10 November 2026.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.