Service Centre and Repair Technician II

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life The Neuroscience Service & Repair team supports the maintenance and restoration of powered surgical instruments used in cranial, spine, and ear, nose and throat (ENT) procedures. The team plays a critical role in ensuring devices returned to hospitals meet manufacturer specifications, quality requirements, and performance standards before being placed back into clinical use.

This position is based at the Medtronic Repair Centre in Singapore and follows an onsite work arrangement. The role works closely with warehouse, logistics, customer service, and field service teams to support repair operations and customer service commitments. No regular travel is expected.

This role is responsible for servicing, repairing, testing, and releasing precision mechanical and electromechanical surgical instruments in accordance with approved procedures and quality requirements. The position requires a high level of technical precision, documentation accuracy, and commitment to patient safety while supporting repair turnaround and productivity objectives.

Primary Responsibilities:

• Disassemble, inspect, clean, and repair powered surgical instruments in accordance with approved service procedures and work instructions.
• Replace specified wear-and-tear components including bearings, O-rings, springs, dampers, and other designated service parts.
• Reassemble instruments using approved tooling, torque specifications, lubrication requirements, and alignment standards.
• Perform functional, performance, and safety testing to verify devices meet release criteria.
• Document repair activities, test results, service history, and traceability records accurately within enterprise systems.
• Identify, quarantine, and escalate non-conforming devices, recurring failures, and quality issues through established processes.
• Support spare parts kitting, inventory accuracy, and material traceability for repair activities.
• Maintain compliance with Quality Management System requirements, Good Documentation Practices, Electrostatic Discharge controls, Environmental Health and Safety standards, and 5S workplace practices.

Required Qualifications:

• Nitec, Higher Nitec, or Diploma in Mechanical Engineering, Mechatronics Engineering, Biomedical Engineering, Electronics Engineering with 1+ year of experience repairing, assembling, or maintaining precision mechanical or electromechanical equipment.
• Experience interpreting technical drawings, exploded views, assembly instructions, or repair procedures.
• Experience using precision hand tools, torque tools, measurement devices, or diagnostic test equipment.
• Experience documenting work activities and maintaining accurate service or quality records within computerized systems.
• Ability to perform detailed bench-based work involving small components and repetitive assembly or repair tasks. 

Preferred Qualifications:

• Experience servicing medical devices, surgical instruments, aerospace components, or precision-engineered products.
• Experience working in an ISO 13485, Good Manufacturing Practice (GMP), or other regulated quality environment.
• Experience using SAP or other Enterprise Resource Planning (ERP) systems.
• Knowledge of root-cause investigation, non-conformance management, or corrective action processes.
• Experience supporting continuous improvement, process optimization, or Lean initiatives.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.   We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).