SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Job Summary

 Storage & Backup Engineer (Fresher    / L1) We are looking for enthusiastic fresh graduates or early career    professionals who want to build a career in IT Infrastructure with a focus    on Storage, Backup, and Data Center Operations. The role provides hands-on    exposure to enterprise environments while working closely with senior    engineers following ITIL processes and best practices.

Key Responsibilities

• Follow quality standards,    regulatory requirements, and company policies in all assigned tasks. •    Support IT Infrastructure operations using ITIL processes (Incident, Service    Request, Change, Problem) under supervision. • Assist in handling incidents,    service requests, and changes, adhering to defined processes and SLAs. •    Support Major Incident activities by assisting senior engineers with    diagnostics and documentation. • Ensure a positive customer experience    through timely response, quality execution, and clear communication. •    Assist in building and maintaining test / lab environments for validation    and learning. • Participate in testing, audits, and process reviews as    required. • Support project deliverables by executing assigned tasks within    defined timelines and quality standards. • Assist with day to day    infrastructure operations across compute, network, and basic storage    environments. • Maintain operational documentation and update SOPs / runbooks    where required.  

Skill Requirements

• Basic understanding of hardware and data    center components: o Compute servers o Network devices o Storage systems    (fundamental level) • Foundational knowledge of Ethernet and TCP/IP    networking: o IP addressing o VLAN basics o Switch fundamentals • Awareness    of storage concepts and protocols: o iSCSI o NFS o SMB (conceptual    understanding) Storage & Backup Exposure • Basic understanding of Block,    File (NAS), and Object storage concepts. • Awareness of enterprise storage    platforms (NetApp, Dell EMC, HPE – exposure level). • Basic knowledge of    backup and restore concepts and disaster recovery fundamentals. •    Understanding of performance, availability, and capacity monitoring    concepts. Automation & Tools • Introductory exposure to scripting or    automation (Python or PowerShell – basic level). • Awareness of monitoring    tools and alerting concepts. • Basic working knowledge of ticketing tools    such as ServiceNow or Remedy (or equivalent).  

Other Requirements

NA