SeniorAdministrator - Change Management, ServiceNow

Job Summary

Change Manager

Key Responsibilities

5–8 years overall IT/ITSM experience, with 3+ years of hands-on Change Management experience

Skill Requirements

The Change Manager will manage and govern day-to-day IT infrastructure changes across production and non-production environments, ensuring that changes are properly documented, risk assessed, authorized, scheduled, communicated, implemented, validated and closed. • Review and challenge the risk and impact classification submitted by change owners. • Assess potential impact to production services, applications, infrastructure and dependent technology components. • Identify cross-technology and cross-application dependencies. • Ensure high-risk and business-critical changes receive appropriate technical and management review. • Validate that adequate implementation, testing and rollback provisions are available before progressing a change. • Identify overlapping or potentially conflicting changes. • Escalate unacceptable or inadequately mitigated risks to the appropriate Change Management or Service Management authority.

Other Requirements

Coordinate and support Change Advisory Board (CAB) meetings. • Review changes for CAB readiness before presentation. • Prepare CAB agenda and required change information. • Coordinate with change owners and technical SMEs for clarification of risks, dependencies, impact and implementation requirements. • Present or facilitate discussion of changes requiring CAB review. • Record CAB decisions, actions, observations and conditions. • Track conditional approvals and associated actions through closure. • Follow up on rejected or deferred changes. • Ensure CAB decisions are accurately reflected in the ITSM system. • Support Emergency CAB / expedited governance for qualifying urgent changes.