Senior Technical Support Specialist

Job Summary

JD for Meditech Lead

• 10+ years of experience supporting Meditech 6.x & Client Server (focus on clinical modules).
• Provide application support for Meditech Clinical Modules such as Nursing, PCS, Order Management, Operating Resource Management, Radiology. Security & Access Management & User Provisioning.
• Troubleshoot user-reported issues and provide resolution. Co ordinate with Meditech or internal cross functional teams as required.
• Perform system configuration, testing, and validation during updates, patches, and optimization projects.
• Develop and maintain user documentation, workflows, and training materials.
• Collaborate with end-users to identify opportunities for process improvements and system enhancements.
• Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.).
• Experience with ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis.
• Willingness to work in rotational shifts in 24*5 environment.
• Good Problem solving skills.

Good to Have Skills:

• Knowledge of Lab Interfaces, Billing Interfaces, ADT, Orders, Results and Charges Interface & Third-Party Application Integration.
• Knowledge of Interface Engines like Summit, Rhapsody, and Mirth.
• Understanding Server and environment management relationships
• Basic SQL Knowledge.

Key Responsibilities

Resolve Meditech Incidents and SR, hands on experience is required.

Skill Requirements

Meditech is MUST Skill

Other Requirements

Hands on Meditech Experience is non negotiable