Senior Technical Specialist D365 FandSCM X++

Job Summary

Serve as lead solution architect, customer design authority and final technical escalation for CCaaS.

Key Responsibilities

• Own target architecture, design governance, non-functional requirements and technology roadmap.
• Lead executive technical discussions, Microsoft escalations and major-incident architecture decisions.
• Approve changes across D365, CIJ, Copilot Studio, Dataverse, Azure integrations and communications channels.
• Own architecture risk, technical debt, scalability and resilience recommendations.
• Guide offshore architects and tower SMEs; drive cross-account reuse.

Skill Requirements

• Deep Microsoft CCaaS and Power Platform architecture.
• Cross-domain Azure, integration, data, identity, voice and observability knowledge.
• Enterprise architecture, stakeholder leadership, governance and commercial awareness.

Other Requirements

• Relevant Microsoft Solution Architect credentials; TOGAF useful.
• Experience leading enterprise contact-center transformation and managed support.