Senior Team Lead-Voice

Job Summary

Drive measurable revenue cycle quality improvements by owning more complex AR calling and denial management analysis in Chennai. Apply healthcare RCM expertise to ensure work is completed accurately, identify root causes of recurring denial issues, and support continuous improvement using operational reporting

Key Responsibilities

• Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns
• Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion
• Review denial reasons, supporting documentation, and process steps to determine corrective actions
• Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework
• Identify root causes for recurring denial themes and recommend process improvements
• Report on operational metrics and escalation trends for performance tracking
• Use AI-enabled assistance (summarization, anomaly detection) to improve speed and consistency

Skill Requirements

• 1.5+ years of experience in Healthcare RCM operations, quality, or analytics
• Strong proficiency in MS Office (Excel, Word, etc.)
• Experience in AR calling and denial management workflows
• Understanding of RCM concepts (claims workflow, denial drivers, resolution steps)
• Experience with SOPs and quality standards
• Ability to analyze trends and recommend improvements
• Strong communication and stakeholder coordination skills

Other Requirements