Senior System Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Organization: AMEA Managed and Support Services

Business Unit: Systems & Infrastructure / Service Delivery

Employment Type: Full-Time

Location: AMEA Region (Asia Pacific, Middle East & Africa)

The AMEA Upgrade Operation System Engineering team sits within the Software & Services business. Our team is responsible for deploying hardware & software upgrades across the mission critical customer base in order to keep customer systems on current levels of shipping hardware & software.

Job Description

Opportunity to join the team as a Senior Systems Engineer (SE).  The SE is the technical lead in a customer focused team comprising Project Management, Field Engineering and the system integration teams. The SE has the responsibility for all technical aspects of an assigned hardware upgrade project from kick-off through to system acceptance. The role requires a good knowledge of IP network design & architecture, Public Safety communication systems and strong communication skills. The System Engineering lifecycle spans from Project Kick off, Scope definition, design, staging, testing and migration through final acceptance and documentation Phase.

The role involves:

• Design and implementation of replacement Public Safety radio communication systems
• Optimal implementation & migration planning to minimizing the risk of service disruption to operational mission critical systems
• Technical authority for the system acceptance testing with the customer
• Network expertise:
  • Perform and document network configuration changes across switches, routers, firewalls and all the system devices.
  • Independently identify, troubleshoot, isolate, and resolve complex issues
  • Implement configuration enhancements, software updates, and firmware upgrades , managing demanding timelines to meet customer expectations
  • Advanced routing & switching knowledge
  • Knowledge of OSPF, BGP, VRRP, IPSEC, VLAN 
  • Cascade design standards and best practice, procedures from other architecture teams & design authorities 
• Interface to the customer for meetings, knowledge share & technical point of contact
• Create system documentation, including System Diagram, Rack Diagram, Network Diagram and Configuration specification etc adhere with the system infrastructure setup.
• Be a strategic thinker who can communicate network concepts to technical and non-technical stakeholders
• Collaborate with global infrastructure teams and participate in critical meetings scheduled across multiple time zones
• Responsible for planning and deploying Dimetra or Astro software releases across varying customer system topologies and expecting manage multiple projects & parallel work streams
• The role requires an in-depth knowledge of Dimetra or Astro infrastructure and the tooling & procedures used to deploy software upgrades.
• To develop an optimal upgrade implementation plan aligned to the customer system configuration.  
• Communicate migration strategies and technical timelines with the stakeholder and customer and keep them aware of any changes required.
• Apply the software to the system using the ESU tool whilst being aware of and minimizing the risk of service disruption to the operational mission-critical system.
• Work with Dimetra or Astro product support teams to resolve issues that arise, tracking each case through to a workable customer solution.
• Leading role in communicating upgrade progress and incident resolution plans via discussions, formal reviews & written reports.
• Collaboration with a cross-functional team including a project coordinator, CSM, product team, and FE staff for solution and proposal on technical plan for upgrade or integration project.
• Continuously apply a lessons learned methodology to find ways to improve quality and efficiency.

Basic Requirements

Requirements:

• Minimum Qualifications: Degree or equivalent in Information Technology (IT) field of Information Systems Engineering, Computer Science, Network Engineering. Strong in customer-facing experience 
• Preferred Certifications such as  CompTIA Network+, RHCSA ; CCNA ,VMware certified is an added advantage
• Good understanding of digital communications systems, particularly mobile / cellular radio networks
• Strong knowledge and foundation of network routing and switching protocol, Network Address Translation, IPIP tunneling, VPN, Frame Relay and E1 WAN interface. 
• System administration/operation experience in following platform i.e. Unix, Virtual Platform and Windows Server OS.
• Excellent communication skills, with the ability to gain trust, build rapport and influence others
• Experience directly working with end-user customers is desirable
• Strong skills in problem analytical and systematic troubleshooting, with an understanding of customer impact.
• Ability to travel internationally up to 25% to customer locations, with the flexibility to work occasional night shifts during migrations to minimize service disruption to mission-critical systems. 
• Experience in creating both high and low level design documentation  
• Able to work well under stress and pressure from customer's demands.
• Must be self-motivated and able to self-manage and able to work in a continuously changing environment with an ability to continuously learn.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.