Senior Shop Assistant

PURPOSE & IMPACT ON ORGANIZATION:  

Contributes to meeting or exceeding store sales and KPI targets by:  

• Building an emotional connection with customers and living the Brand Values  

• Serving and selling to customers and conscientiously executing store operations  

• Using his/her expertise and experience to provide feedback and support to selected team members  

KEY RESPONSIBILITIES:  

• Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store  

• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success  

• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model  

• Shares his/her customer service experience and trains selected team members to fine-tune their service skills  

• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category  

• Guides and trains selected members of the team on basic core and seasonal product knowledge   

• Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards   

• Complies with store policies and procedures to maintain a safe shopping and working environment  

• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor  

• Completes sales transactions quickly and accurately while adhering to cash protection procedures  

• Minimizes loss by actively maintaining sales floor awareness while serving customers  

• Collaborates productively and respectfully with team members to meet or exceed store goals  

• Makes himself/herself available to support other team members when needed  

• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance  

 
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:  

• Fluent speaker of Polish and intermediate speaker of English  

• Advanced Retail Professional Competencies  

MINIMUM QUALIFICATIONS:  

• Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding  

• Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)