Senior Product Owner - SACM (Hybrid set up)

About the Role  

Within Swiss Re's IT Resilience organisation, we are looking for an experienced Senior Product Owner to drive the evolution and delivery of our Service Asset and Configuration Management (SACM) products. Our SACM ecosystem provides trusted information about Swiss Re's technology landscape, supporting IT resilience, operational decision-making, risk management and regulatory compliance. Built around ServiceNow CMDB, custom backend services, APIs and automated data integrations, it manages complex IT assets, their attributes, relationships and dependencies. You will translate strategic priorities into product roadmaps, own delivery and operational service outcomes, and work closely with a multidisciplinary team to deliver meaningful business value. We are looking for someone who combines strong product ownership, technical understanding and stakeholder leadership, confidently navigating organisational requirements and technical complexity while helping modernise SACM capabilities through automation and AI.  

Key Responsibilities  

1. Drive Product Strategy, Planning & Agile Delivery: Evolve the SACM product roadmap in alignment with strategic direction and enterprise priorities. Own quarterly planning, backlog prioritisation and Agile delivery, ensuring clear requirements, acceptance criteria and measurable outcomes while balancing business value, risk, technical debt and operational needs.  

1. Understand and Shape Technical Solutions: Develop and maintain an in-depth understanding of the SACM technical ecosystem, including custom backend services, database structures, CI data models, attributes, relationships, APIs and integrations. Contribute to solution design, assess technical implications and constructively challenge engineering proposals to ensure scalable, maintainable solutions.  

1. Advance Configuration Management & Data Governance: Drive improvements to CI modelling, onboarding, lifecycle management, dependency mapping and CMDB coverage, strengthening data quality, completeness, ownership and governance in alignment with enterprise standards.  

1. Lead Business Analysis & Stakeholder Engagement: Build strong relationships across business and technology functions, eliciting, analysing and challenging requirements. Manage demand and expectations, translate business needs into coherent end-to-end solutions and communicate product priorities, progress and risks.  

1. Champion Innovation & Continuous Improvement: Identify opportunities to simplify, automate and modernise SACM capabilities, including AI-enabled solutions and intelligent automation. Incorporate high-value initiatives into the roadmap while ensuring alignment with enterprise architecture, security and responsible AI principles.  

1. Ensure Operational Excellence, Performance & Compliance: Take accountability for product service outcomes, reliability, risk remediation and technical debt management. Define and monitor product KPIs and measures of success, using performance insights to drive improvements while supporting audit, security and regulatory requirements.  

Nobody is expected to meet 100% of the requirements. If you meet many of the criteria and are curious about the world of IT Resilience, we would be happy to hear from you and explore what you could bring to the team.  

Desired Skills  

• Product Management & Agile Delivery: Strong product management capabilities, including strategic prioritisation, Agile methodologies, value-based decision-making and familiarity with Azure DevOps, Confluence or comparable tools.  

• Technical Acumen & Data Modelling: Ability to understand and critically evaluate backend architectures, relational databases, data models, APIs, microservices and enterprise integrations.  

• Business Analysis & Requirements Engineering: Strong analytical capabilities to translate complex business needs into clear functional specifications, user stories and acceptance criteria, with an understanding of technical feasibility.  

• Technology & Governance: Awareness of cloud technologies, automation and emerging AI capabilities, alongside familiarity with IT service management, operational risk and regulatory environments.  

• Ownership & Execution: Demonstrates independence, accountability and the ability to manage priorities, dependencies and delivery risks through to completion.  

• Analytical Thinking & Decision-Making: Evaluates complex problems, challenges assumptions and makes pragmatic, evidence-based decisions balancing business value, risk and technical constraints.  

• Communication & Stakeholder Management: Communicates effectively across technical and business audiences, builds trusted relationships and influences decisions across organisational boundaries.  

• Collaboration & Adaptability: Works constructively with multidisciplinary teams, demonstrates intellectual curiosity and embraces new technologies and approaches.  

Advantageous  

• Configuration Management & CMDB: Knowledge of SACM, CMDB principles, CI classification, configuration models and dependency mapping. ServiceNow experience is particularly advantageous, although equivalent enterprise platform knowledge is relevant.  

• Data Governance & Quality: Understanding of enterprise data quality, completeness, reconciliation, ownership and lifecycle controls.  

Preferred Experience  

1. Product Ownership: 5+ years of experience in Product Ownership or Product Management, with demonstrated accountability for product roadmaps, backlog prioritisation, stakeholder management and delivery outcomes within Agile environments.  

1. Technical Product Delivery: Experience working with software engineering teams on technically complex products involving backend services, databases, APIs or enterprise integrations.  

1. Enterprise Technology Management: Experience delivering products within enterprise IT environments, particularly those involving technology asset management, configuration data, service management or complex operational data.  

1. Data & Automation: Exposure to enterprise data platforms, automated integrations, data governance or emerging AI technologies.  

1. Enterprise Environments: Experience operating within large, complex or regulated organisations, preferably financial services or insurance.  

Certifications  

• Product Ownership & Agile: CSPO, PSPO, SAFe POPM or equivalent Agile certifications.  

• IT Service Management & ServiceNow: ITIL 4 Foundation, ServiceNow CSA, CMDB-related accreditation or equivalent.  

• IT Governance: COBIT Foundation or comparable governance qualifications.  

For  Spain the base salary range for this position is between EUR 60,000 and EUR 100,000] (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.

 

In the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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