Senior Process Associate-Voice

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

•    Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
•    Assist customers with product information, order status, and general inquiries
•    Maintain accurate and detailed records of customer interactions and transactions
•    Provide feedback to management on recurring customer issues and suggest improvements

Skill Requirements

• Excellent communication skills
• Strong phone contact handling skills, including active listening skills and ability to empathize 
• Ability to multi-task, prioritize, and manage time effectively
• Ability to build rapport and trust with customers 
• Previous customer support experience is an added advantage

Other Requirements