Senior Process Associate - Order Mgmt - Lead to Cash

Job Summary

EDUCATION

• Bachelor’s degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

• 1 – 5 years of experience in OTC Billing, Dispute resolution in Billing
• Experience with SAP is preferred
• Utility domain work experience will be an added advantage

Key Responsibilities

• Process daily billing and handle failed transactions with good judgment.
• Resolve billing issues and customer queries from SAP and exceptions.
• Prepare, review, and validate billing documents for accuracy.
• Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
• Escalate unresolved issues to supervisors promptly
• Ensure invoices are processed accurately and submitted on time.
• Review and adjust invoices when corrections are needed.
• Perform any additional tasks as required by the business
• Ensure 100% adherence on all compliance requirements

Skill Requirements

• MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
• Very Good communication skills

• Focuses on delivering a positive customer experience 
• Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
• Ability to multi-task and prioritize the task based on the criticality.
• Strong organizational and time management skills - ability to organize

Other Requirements

1. Optional But Valuable: Certified In Order Management Or Customer Service Excellence