Senior Practice Assistant II

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

North End Waterfront Health | Boston, MA

Make an Impact in a Patient-Centered Practice

Join our team as a Senior Clinic/Practice Assistant and help keep a busy clinical practice running smoothly. In this non-patient-care role, you will combine advanced administrative expertise, strong customer service, and day-to-day team support to create an efficient, welcoming experience for patients and colleagues.

What You’ll Do

• Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.

• Process billing forms, scan documents into the patient medical record/LMR, and accept co-payments when required.

• Serve as a “Super User” for scheduling, registration, and billing systems; train and assist team members.

• Handle advanced scheduling functions, which may include surgical scheduling and schedule changes or blocking.

• Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily staff activities.

• Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.

 

Qualifications

What You’ll Bring

• High school diploma or equivalent required; experience cannot be substituted for this requirement.
• Three to five years of office experience required.
• Bilingual Spanish required.
• Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures.
• Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution.
• Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols.

 

Additional Job Details (if applicable)

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with possible Monday and Wednesday evenings and a Saturday rotation

Primary location: 15–33 Tufts Street, North End Waterfront Health, Boston.

Coverage: Occasional support for the North End Vision department may be required.

Benefits That Support You

• Medical, dental, and vision insurance
• Tuition reimbursement and generous paid time off
• 50% off MBTA passes
• Childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive discounts on entertainment, recreation, museums, sporting events, and more

 

Remote Type

Onsite

 

Work Location

15-33 Tufts Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

- /

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.